Job Description
- Proven senior-level field service experience
- Strong PC, hardware, and networking knowledge with troubleshooting ability
- Electrical knowledge and basic fault-finding skills
- Experience using power tools and performing installations
- Experience with digital signage or similar technical systems
- Ability to work independently and manage site operations
- Strong organizational, administrative, and time management skills
- Excellent communication and reporting ability
- Valid driver’s license and willingness to travel extensively to client sites
- Good physical health and ability to perform on-site technical work
Key Responsibilities
- Management of Offline Screens
- Monitor and report on the operational status of all allocated screens.
- Identify and troubleshoot root causes of offline screens (hardware, network, or system-related).
- Coordinate repairs or replacements and oversee resolution processes.
- Site Visits & On-Site Repairs
- Schedule and travel to client sites where issues are reported.
- Conduct diagnostic testing and perform repairs or maintenance on-site.
- Ensure screens and systems are restored to full working condition.
- Time Management & Logging
- Accurately log arrival and departure times at sites via the designated app.
- Ensure all hours spent on-site are recorded correctly for operational tracking.
- Liaison with On-Site IT & Electricians
- Collaborate with on-site IT personnel and electricians to resolve complex issues.
- Clearly communicate technical requirements and findings to ensure efficient support.
- Liaison with IT
- Contact IT for advanced technical support when required.
- Log all communications and ensure implementation of recommended solutions.
- Technical Logging via TechEase App
- Record all technical issues, actions taken, and resolutions in the TechEase app.
- Maintain accurate and up-to-date issue tracking and status reporting.
- Remote Troubleshooting
- Conduct follow-up phone calls to troubleshoot and restore offline screens remotely.
- Coordinate with relevant teams to expedite issue resolution.
- Tools & Spares Management
- Maintain and manage inventory of tools and spare parts for allocated sites.
- Ensure adequate stock levels and reorder supplies when necessary.
- Reporting to Management
- Provide regular updates on technical issues, site visits, and progress.
- Communicate significant operational risks or recurring issues clearly and promptly.
- Route Planning
- Plan efficient travel routes to maximize productivity and minimize downtime.
- Adjust schedules based on priority changes or traffic conditions.
Core Competencies
- Strong problem-solving and fault-finding ability
- High level of accountability and ownership
- Ability to work under pressure
- Detail-oriented with strong documentation skills
- Professional client-facing communication
- Self-motivated and proactive
Please note that: Only shortlisted candidates will be contacted.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Gauteng
Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.
Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.
Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.
Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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