Job Description
About the Role
Take full ownership of operational delivery within a high-volume legal environment—leading a team, managing processes end-to-end, and ensuring accuracy, compliance, and efficiency across multiple portfolios.
Key Responsibilities
- Manage day-to-day activities of staff members.
- Conduct staff training, mentoring, and performance evaluations.
- Drive accountability and maintain team productivity in a pressurised environment.
- Oversee the full legal process lifecycle (S129 to Summons to Judgement).
- Ensure all rules, workflows, and processes are correctly applied per portfolio.
- Monitor system processes, updates, and data imports for accuracy and efficiency.
- Attend to client queries and ensure consistent, professional reporting.
- Manage monthly and annual audit requirements.
- Provide regular operational feedback and insights.
- Identify system enhancement opportunities and process inefficiencies.
- Develop and maintain process documentation and training manuals.
- Ensure all templates are accurate, standardised, and correctly stored.
- Assist with document management, including scanning, filing, and SLA storage.
- Manage sheriff updates and related tracking.
Requirements
- Strong administrative and process-driven mindset.
- High attention to detail with a meticulous working style.
- Proven ability to work effectively within a team and lead others.
- Experience operating in a high-pressure, high-volume environment.
- Quick learner with the ability to adapt to systems and processes.
- Strong interpersonal and communication skills.
- Experience using Excalibur (advantageous).
Qualifications
No specific qualifications mentioned.
Salary & Benefits
R30k – R35k per month.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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