About the Role

The General Manager position is a critical leadership role responsible for overseeing the daily operations and maintenance of the estate, ensuring high standards of service delivery, and implementing preventative measures to mitigate operational risks.

Key Responsibilities

• Oversee the daily operations and maintenance of the estate
• Maintain high estate standards and service delivery levels
• Conduct regular inspections and ensure issues are resolved promptly
• Identify operational risks and implement preventative measures
• Manage all contractors and service providers in line with contractual obligations
• Monitor service levels and enforce accountability
• Handle contractor performance issues and procurement processes
• Ensure quality control across all outsourced services
• Ensure compliance with HOA rules, policies, and legislation
• Support the Board in implementing governance decisions
• Manage resident conduct matters, disputes, and complaints professionally
• Maintain accurate operational and governance records
• Work closely with the Finance Coordinator and Managing Agent to monitor budgets, expenditure, and operational costs
• Lead, manage, and develop on-site staff
• Allocate responsibilities and monitor performance
• Promote accountability, professionalism, and teamwork
• Ensure compliance with health and safety regulations
• Implement emergency procedures and risk management plans
• Oversee maintenance of safety systems and infrastructure
• Oversee preventative maintenance programmes
• Maintain infrastructure standards and asset condition

Requirements

• Minimum 5 years experience in estate management, property management, or a similar operational leadership role
• Proven experience managing contractors and multi-service operational environments
• Strong understanding of HOA governance structures and applicable legislation
• Experience working with Boards, Committees, and Managing Agents
• Financial literacy with the ability to manage budgets and interpret reports
• Valid Drivers License essential

Qualifications

• Formal education/certifications (if applicable)

Salary & Benefits

• R60,000 – R70,000 CTC (Negotiable DOE)
• Live Out

About the Role

The General Manager position is a critical leadership role responsible for overseeing the daily operations and maintenance of the estate, ensuring high standards of service delivery, and driving business growth through effective management of contractors, staff, and finances.

Key Responsibilities

• Oversee the daily operations and maintenance of the estate
• Maintain high estate standards and service delivery levels
• Conduct regular inspections and ensure issues are resolved promptly
• Identify operational risks and implement preventative measures
• Manage all contractors and service providers in line with contractual obligations
• Monitor service levels and enforce accountability
• Handle contractor performance issues and procurement processes
• Ensure quality control across all outsourced services
• Ensure compliance with HOA rules, policies, and legislation
• Support the Board in implementing governance decisions
• Manage resident conduct matters, disputes, and complaints professionally
• Maintain accurate operational and governance records
• Work closely with the Finance Coordinator and Managing Agent
• Monitor budgets, expenditure, and operational costs
• Identify cost-saving opportunities and ensure financial controls are followed
• Report variances and operational concerns to the Board
• Lead, manage, and develop on-site staff
• Allocate responsibilities and monitor performance
• Promote accountability, professionalism, and teamwork
• Ensure compliance with health and safety regulations
• Implement emergency procedures and risk management plans
• Oversee maintenance of safety systems and infrastructure
• Oversee preventative maintenance programmes
• Maintain infrastructure standards and asset condition
• Support planning for upgrades, repairs, and capital projects

Requirements

• Minimum 5 years experience in estate management, property management, or a similar operational leadership role
• Proven experience managing contractors and multi-service operational environments
• Strong understanding of HOA governance structures and applicable legislation
• Experience working with Boards, Committees, and Managing Agents
• Financial literacy with the ability to manage budgets and interpret reports
• Strong leadership, communication, and conflict resolution skills
• Excellent organisational and problem-solving ability
• Professional, calm, and solutions-driven approach
• Valid Drivers License essential

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

R60,000 – R70,000 CTC (Negotiable DOE)