Hoedspruit: Reception Manager posted by Craven Cottage CC

Duties:
 
Maintain a positive attitude and friendly demeanour
Welcome guests as they arrive and check out guests
Manage incoming calls
Respond to all guest questions and requests
Accept payments and other administrative duties
Must be able to prioritize and manage tasks independently, with good planning and organizational skills
Proactive, use initiative and creative flair when required
 
Requirements:
 
Matric / Grade 12
Diploma or equivalent in Hospitality Management (Beneficial)
At least 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel
Excellent Reception and Front Office control
Excellent customer service skills a must – Including the ability to handle difficult situations with professionalism
Good understanding of lodge operations
Attention to detail is crucial for ensuring guest satisfaction and maintaining the lodge’s high standards
Strong verbal and written communication skills essential for interacting with guests and staff
Computer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)
Strong Financial sense and sound knowledge of procedures
Strong Stock control experience