Humansdorp: Parts and Warranty Manager – Humansdorp posted by Headhunters
Posted on 2025-08-14 00:00:00
| Employer | Headhunters |
|---|---|
| Category | Other IT/Computer |
| Location | Eastern Cape / Humansdorp |
Job Summary
Our client, a leading brand name, is looking to employ a Parts and Warranty Manager to join their team based in Humansdorp.
Requirements:
- 57 years experience in a Parts and Warranty Manager position within the agriculture and/or construction industry.
- Strong knowledge of agricultural mechanisation machinery and equipment, including parts and warranty systems and processes.
- Ability to keep track of and report on activities.
- Experience in workshop and service operations.
- Ability to develop and maintain budgets and planned preventative service schedules.
- High awareness of safety, health and hygiene stipulations and caution to reduce downtime and errors.
- Understanding of parts procurement and supply chain processes.
- Competence in problem-solving, team building, planning and decision-making.
- Driver’s licence and own vehicle.
- Proficiency in Microsoft Office Suite.
Responsibilities (including but not limited to):
Parts and Warranty
- Ensure efficient management, coordination and record-keeping of all parts and general service activities.
- Oversee the daily tasks of the parts department.
- Order parts stock and ensure sufficient, correct stock levels are acquired at the correct price for the same quality item with the same specification to increase GP.
- Open and close job cards as per SOP requirements (Standard Operating Procedures).
- Ensure availability of parts on a weekly basis.
- Manage parts sales and invoicing.
- Conduct daily and weekly checks to ensure smooth operations of the parts department.
- Attend to and submit all warranty claims on time.
- Manage the receiving and dispatching of parts orders.
- Maintain accurate service and parts record-keeping and reporting.
- Ensure instructions to suppliers and contractors include a full scope of requirements to prevent add-ons and unplanned expenditure after quotation approval.
- Conduct monthly spot checks and full stock counts twice a year.
- Liaise with walk-in clients.
- Handle client complaints and work closely with the General Manager to resolve them.
Purchasing and Finance Management
- Ensure all daily, weekly and monthly deadlines are met.
- Always adhere to company policies and work within those boundaries.
- Maintain parts and tools inventory, supplier quotations, monitoring of purchase orders and invoice approvals.
- Oversee equipment stock and place orders for new supplies when necessary, including ordering, receipt and stock control.
- Manage forecasting, ordering and price negotiation of spare parts inventory.
Fleet Management
- Liaise with relevant departments to schedule services, ensuring parts can be ordered if not in stock.
- Check during and after services to ensure parts are correct and return unused parts to stock or the supplier.
- Record all actions taken and file them correctly.
Human Resources
- Provide training for personnel on service, parts and warranty processes.
- Perform and verify performance evaluations on direct reports at least once a year.
- Address employee relations matters fairly and promptly.
Communications and Reporting:
- Ensure all written and verbal communication complies with the code of conduct and is executed professionally.
- Respond to service queries and complaints promptly and professionally.
- Complete job cards, work orders, attendance reports and related documents, ensuring they are signed and submitted to the applicable departments.
- Review and monitor reports provided by staff within the department.
- Ensure site hours are accurately recorded for tracking purposes.
Please note: Only shortlisted candidates will be contacted. If you do not receive a response within two weeks of applying, please consider your application unsuccessful.
Click Go Apply to apply online!
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