Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced and polished Front Office Manager for a luxury boutique beach property based in Ballito. This is an excellent opportunity for a hospitality professional with a passion for guest service and front-of-house excellence in a refined coastal environment.
Key Responsibilities
- Manage front-of-house operations, including reception, concierge, and guest services
- Lead and manage front-of-house teams to deliver exceptional guest experiences
- Handle high-pressure situations, resolve guest complaints, and implement problem-solving strategies
- Process reservations, check-ins, and check-outs using property management systems (PMS)
- Provide excellent customer service, ensuring a memorable stay for guests
Requirements
- Minimum of 3–4 years’ experience in a front office or reception management role within luxury hospitality
- Proven ability to lead and manage front-of-house teams
- Exceptional guest service and problem-solving skills
- Excellent verbal and written communication abilities
- Strong knowledge of reservations, front office procedures, and guest relations
Qualifications
- Proficiency in property management systems (PMS) and Microsoft Office
- High attention to detail and ability to maintain luxury service standards
- Professional, well-presented, and guest-focused demeanor
Salary & Benefits
Salary: Negotiable DOE. Live-out position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in KwaZulu-Natal
The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.
In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.
Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.
The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.
For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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