Date | 2024-06-09 |
---|---|
Job Title | Back Office Team Leader |
Employer | Palesa Mbali Group More Information |
Salary | 0 |
Category | Medical |
Location |
Gauteng / Johannesburg |
Job Summary
To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continuous growth. Build relationships with relevant stakeholders and effectively address queries and disputes.
Key Activities
- Ensure that SLAs are met and take appropriate actions/steps where necessary and required
- Complete and submit operational reports
- Do trend and root cause analysis and recommend improvements
- Do VOEs and take corrective action
- Ensure that Senior Agent(s) do escalation management. Address limited number of escalations
- Manage requests within the mandated requirements from schemes
- Implement Year end as per project plant
- Facilitate originator, business, or client focus group sessions on variety of topics i.e. problem-solving, communication, membership related issues
- Implement team operational plans and manage that the defined delivery objectives are met through supporting, and being supported by other teams within and linked to the department / project
- Identify opportunities to improve the team`s core operational internal processes and internal supply chain
- Resolve team operational conflicts
- Ensure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful delivery
Skills
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Business Writing Skills
- Relevant systems knowledge and application
- Knowledge and application of scheme rules
- Attention to Accuracy and Detail
- Problem solving and decision making skills
- Numerical Ability
- Customer Focus
- Manage team and individual performance
Experience and Qualifications
Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry. NQF Level 5 higher certificate in Call Centre Operations
Company Description A formidable company that aims to deliver exceptional services.
Back Office Team Leader position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-06-09 at 13:14:22 in the Medical category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Cape Town City Centre: Telesales Back Office Agent
Key Skills: Self-motivated and results oriented. Exceptional written and verbal communication skills. A collaborative team player comfortable working across various functions, companies, and industries. Ability to thrive under pressure. Strong problem-solv
View Job
Telesales Back Office Agent
Bloemfontein: Back Office Administrator
Our client in Bloemfontein CBD is recruiting for a Back Office Administrator who meets the below minimum requirements: Minimum requirements: Matric Computer literate Experience in GRV`s, pricing, administration and management and ordering of stock Skills r
View Job
Back Office Administrator
South Africa: Senior Backend C# Developer – Cape Town (In-Office) – Up To R1.6M Per Annum
This reputable international digital tech company is on the hunt for a Senior Backend C# Developer to join their team. If successful, you``ll swiftly become an integral part of a talented, forward-focused crew, committed to continuous growth and groundbrea
View Job
Senior Backend C# Developer – Cape Town (In-Office) – Up To R1.6M Per Annum
Saldanha: Established Chemical Solutions Company Seeks An Internal Sales Representative Who Also Has A Strong Office Administration Background (Saldanha Bay) – 2 Years Experience Minimum Requirement posted by Cerao Recruitment Agency
Established Chemical Solutions Company seeks an Internal Sales Representative who also has a strong office administration background (Saldanha Bay)Do you thrive in a fast-paced environment and enjoy building customer relationships? We`re looking for a moti
View Job
Established Chemical Solutions Company Seeks An Internal Sales Representative Who Also Has A Strong Office Administration Background (Saldanha Bay) – 2 Years Experience Minimum Requirement
Cape Town City Centre: Back Office Support Administrator
The Role: We are looking for a dynamic Back Office Support Administrator to join our dedicated team. This role is crucial in maintaining our high standards of service and supporting our sales and operations. Daily Responsibilities: Email & Follow-Up: Send
View Job
Back Office Support Administrator
Cape Town City Centre: Back Office Support Administrator
Responsibilities: Send email proposals from LinkedIn, Facebook, etc., and follow up with phone calls to set up meetings or arrange virtual calls. Post daily adverts on Facebook, LinkedIn, and other platforms. Assist with daily quotes for medical aid and pr
View Job
Back Office Support Administrator
Cape Town City Centre: Back Office Support Administrator
We are looking for a dynamic Back Office Support Administrator to join our dedicated team. This role is crucial in maintaining our high standards of service and supporting our sales and operations. Daily Responsibilities: Send email proposals from LinkedIn
View Job
Back Office Support Administrator
Sandton: Noc Back Office Administrator posted by TalentCru
Our client is currently recruiting for a NOC Back Office Administrator. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. Location: B
View Job
Noc Back Office Administrator
Sandton: Noc Back Office Administrator posted by TalentCru
Our client is currently recruiting for a NOC Back Office Administrator. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. Location: B
View Job
Noc Back Office Administrator
Johannesburg North: Back Office Officer – Finance & Bsp posted by Professional Career Services
Employer DescriptionTravel Agency in Houghton Job DescriptionBSP:Accreditation.Reconciliation and prepare payment (ensure BSP control account reconciles to payment.Refunds; credit notes for refunds.Bsplink:Administration; retrieve Adm`s / Acm`s/ process re
View Job
Back Office Officer – Finance & Bsp
South Africa: Senior Backend C# Developer – Cape Town (In-Office) – Up To R1.6M Per Annum posted by E-Merge
This reputable international digital tech company is on the hunt for a Senior Backend C# Developer to join their team. If successful, you`ll swiftly become an integral part of a talented, forward-focused crew, committed to continuous growth and groundbreak
View Job
Senior Backend C# Developer – Cape Town (In-Office) – Up To R1.6M Per Annum
Western Cape: Telesales Back Office Agent posted by SA Commercial (Pty) Ltd
Key Skills:Self-motivated and results oriented.Exceptional written and verbal communication skills.A collaborative team player comfortable working across various functions, companies, and industries.Ability to thrive under pressure.Strong problem-solving s
View Job
Telesales Back Office Agent
Bloemfontein: Back Office Administrator posted by Mirna Butler Recruitment
Our client in Bloemfontein CBD is recruiting for a Back Office Administrator who meets the below minimum requirements:Minimum requirements:MatricComputer literateExperience in GRV`s, pricing, administration and management and ordering of stockSkills requir
View Job
Back Office Administrator
Western Cape: Back Office Support Administrator posted by Persona Staff
The Role:We are looking for a dynamic Back Office Support Administrator to join our dedicated team. This role is crucial in maintaining our high standards of service and supporting our sales and operations. Daily Responsibilities:Email & Follow-Up
View Job
Back Office Support Administrator
Western Cape: Back Office Support Administrator posted by Persona Staff
Responsibilities:Send email proposals from LinkedIn, Facebook, etc., and follow up with phone calls to set up meetings or arrange virtual calls.Post daily adverts on Facebook, LinkedIn, and other platforms.Assist with daily quotes for medical aid and priva
View Job
Back Office Support Administrator
Western Cape: Back Office Support Administrator posted by Persona Staff
The Role:We are looking for a dynamic Back Office Support Administrator to join our dedicated team. This role is crucial in maintaining our high standards of service and supporting our sales and operations. Daily Responsibilities:Email & Follow-Up
View Job
Back Office Support Administrator
Western Cape: Back Office Support Administrator posted by Persona Staff
The Role:We are looking for a dynamic Back Office Support Administrator to join our dedicated team. This role is crucial in maintaining our high standards of service and supporting our sales and operations. Daily Responsibilities:Email & Follow-Up
View Job
Back Office Support Administrator
Cape Town: Back Office Agents posted by Palesa Mbali Group
Position: Agent: Back Office SupportPosition Purpose:To support the management team in the department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.Expe
View Job
Back Office Agents
Johannesburg: Back Office Team Leader posted by Palesa Mbali Group
To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continuous growth. Build relationships with relevant stakeholders and effectively address queries and
View Job
Back Office Team Leader
Johannesburg: Back Office Agents posted by Palesa Mbali Group
To support the management team in the clients Management department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.Key ActivitiesDefined legal, statutory
View Job
Back Office Agents
Western Cape: Procurement Officer (Timber/ Wood Background Essential) posted by Merand Corbett & Associates
Qualifications and Experience: Completed Degree / National diploma in Commerce, Supply Chain / Logistics / Business Management Chartered Institute of Procurement & Supply (CIPS) or similar qualification or studying towards CIPS qualification would be b
View Job
Procurement Officer (Timber/ Wood Background Essential)
South Africa: Back Office Support posted by Greys Recruitment
Requirements: MatricPrevious experience in an office/Admin/Support roleGood MS Office skills, especially Outlook, Excel, and MS Word (good working knowledge).Be tech-savvy, and be familiar with Facebook, Linkedin, and Google searching.Previous cold ca
View Job
Back Office Support