Job description The Business Analyst is responsible for bridging the gap between business stakeholders and technical teams by gathering, analysing, and documenting business requirements. This role ensures that business needs are clearly understood, solutions are well-defined, and projects deliver measurable value. Responsibilities and Duties Business Analysis & Requirements Gathering • Collaborate with stakeholders to understand business needs, processes, and system gaps. • Conduct workshops, interviews, and research to gather and prioritise requirements. • Translate requirements into detailed Business Requirement Documents (BRDs), Functional Specifications, and User Stories. Process Analysis & Improvement • Map and analyse current business processes (e.g. policy lifecycle, claims processing, customer onboarding). • Identify inefficiencies and recommend process improvements or automation opportunities. • Support change management efforts by communicating process changes and benefits to end users. Solution Design & Delivery Support • Work closely with product owners, developers, and QA teams to ensure technical solutions align with requirements. • Support solution design sessions and participate in system configuration discussions. • Assist with User Acceptance Testing (UAT) by preparing test cases, coordinating execution, and tracking defects. • Monitor post-implementation performance and gather feedback for continuous improvement. Stakeholder Management • Act as a key liaison between business teams and IT. • Facilitate workshops, meetings, and presentations to drive consensus and alignment. • Maintain clear communication with stakeholders on project status, risks, and issues. Desired Experience & Qualification • Bachelor’s Degree in Business, Information Systems, or related field (preferred). • 3–5 years’ experience as a Business Analyst, with exposure to complex business systems and regulatory environments. • Proven experience working on projects involving policy administration, claims handling, customer onboarding, or compliance. • Experience with Agile and/or Waterfall methodologies. Skills & Competencies Required: • Analytical Thinking: Ability to decompose complex problems into actionable insights. • Strong Documentation Skills: Skilled in producing BRDs, user stories, process maps, and acceptance criteria. • Technical Acumen: Familiarity with system integrations, APIs, and data flows. • Communication Skills: Clear, professional communicator – both written and verbal. • Collaboration: Comfortable working with developers, QA testers, and operations teams. Technology & Tools • Business Analysis Tools: Jira, Confluence, Azure DevOps, Trello (for user story and backlog management). • Process Modelling: Visio, Lucidchart, Bizagi, or BPMN tools for creating process flows. • Data Analysis: SQL for querying data; Excel or Power BI for analysis and reporting. • Automation & Digital Platforms: Experience working with workflow automation platforms (e.g., Guidewire, Duck Creek, Salesforce, Appian). • Testing Tools: Zephyr, TestRail, or similar for UAT and test case management. Key Attributes: • Detail-oriented with a focus on quality and accuracy. • Proactive problem solver and critical thinker. • Confident facilitator and stakeholder manager. • Adaptable and able to thrive in a fast-paced, change-driven environment.

A fast-paced fintech environment is seeking an experienced Business Analyst to bridge the gap between business needs and technical solutions. This intermediate to senior role is ideal for someone with a strong background in financial services or technology-driven companies, and a passion for driving clarity, alignment, and innovation. Key Responsibilities: Gather, analyse, and document business requirements Draft Business Requirements Specifications, Technical Specs, User Manuals, and User Journeys Facilitate workshops and stakeholder meetings to elicit and align requirements Translate business needs into functional and non-functional requirements Support QA and UAT processes by validating requirements and test cases Assist in designing and optimising business processes and systems Ensure traceability of requirements throughout the project lifecycle Required Skills and Competencies: Excellent analytical and problem-solving skills Strong communication and stakeholder engagement abilities Proficiency in tools such as JIRA, Visio, Figma, or similar Ability to manage multiple priorities independently Comfortable in high-pressure, agile, and innovation-driven environments Qualifications and Experience: Matric and a relevant bachelor’s degree (Information Systems, Business Analysis, Computer Science, Finance) 5–10 years of relevant experience, with at least 5 years as a Business Analyst Business Analysis certification (CBAP, PMI-PBA, or similar) is advantageous Experience in fintech, banking, or financial services is highly desirable Strong understanding of payment systems, digital platforms, and API integrations is a plus

The role: D efine business requirements and ensure successful project delivery. Lead a team of Business Analysts and QA Specialists, ensuring clarity of scope, delivery discipline, and alignment with business objectives. Function as a bridge between strategy and execution, confirming that initiatives are well-planned, effectively governed, and deliver measurable impact across the organisation. Key Responsibilities Lead and mentor a team of Business Analysts and QA specialists, fostering a culture of accountability and high performance. Oversee the end-to-end lifecycle of projects from requirements gathering through to delivery, ensuring quality and adherence to governance standards. Collaborate with senior stakeholders to translate business strategy into actionable project plans. Ensure business requirements are accurately defined, documented, and prioritised. Drive continuous improvement in delivery frameworks, methodologies, and best practices. Monitor project progress, manage risks, and implement mitigation plans to ensure on-time and on-budget delivery. Facilitate effective communication between business units, technical teams, and leadership. Provide regular project reporting and performance insights to the PMO and executive team. Skills & Experience Required Proven experience in both Business Analysis and Project Management Strong leadership experience managing multidisciplinary teams. Demonstrated ability to manage multiple projects and priorities simultaneously. Excellent stakeholder management and communication skills at all organisational levels. Strong analytical and problem-solving abilities with a focus on delivery outcomes. Proficiency with project management tools (e.g., Jira, MS Project, Asana) and business analysis frameworks. Knowledge of Agile and/or Waterfall methodologies. Relevant certifications (e.g., PRINCE2, PMP, CBAP, AgilePM) are desirable.

Our well-established client is looking for a Business Analyst who is confident, analytical, strong communicator and who can effectively work in teams. Key Responsibilities: Engage with stakeholders to gather and document business requirements Analyse and model business processes to identify areas for improvement Support testing and implementation of new systems and enhancements Translate business needs into functional specifications for development teams Job Experience & Skills Required: Diploma in Computer Science or Information Systems or any other relevant Degree Minimum 3 years experience as a Business Analyst Experience working with Agile as well as SDLC Experienced in the facilitation of JAD sessions Experience within the financial sector would be an advantage Apply now!

Were looking for a proactive Business Analyst to work along a Senior BA in delivering impactful business analysis and consultancy services across software solutions in the tech and banking space. In this role, youll work closely with clients and development teams to understand business needs, document functional specifications, support testing, and help deliver solutions that make a difference. You’ll play a key role in analyzing data, improving systems, and ensuring seamless integration between business requirements and technical execution. A dynamic and innovative technology solutions provider focused on delivering tailored software and business intelligence products to clients in the banking and retail sectors across the region. The company specializes in developing, integrating, and supporting complex systems that help businesses streamline operations, enhance customer experiences, and maintain high operational standards. With a strong focus on quality, innovation, and service excellence, the team is committed to solving real-world business problems through smart, scalable technology. Key Requirements: 3 years of writing of software functional specifications 3 years of writing of software business requirement specifications 3 years of Business Analysis in the field of application (software) design and Business Intelligence 3 years experience working/design/implementation of databases and SQL scripting 3 years experience with integrations to and from customized as well as packaged software (these integrations can be hardware as well as software orientated) Product analysis experience Data testing experience Job Experience and Skills Required: Relevant tertiary business qualification(s) / experience related tertiary B Degree and/or Business analysis courses BSc or BCom in Computer Science, Informatics or Management Degree advantages Apply now!