Johannesburg: Business Analyst

March 22, 2026 Jobs in Central Johannesburg

Job Description

Service maps/value stream maps (AS-IS and TO-BE where agreed) for CMDB, Catalogue, and DR. Process documentation (BPMN/visio-level or equivalent) including: triggers, steps, decision points, handoffs, exceptions inputs/outputs, systems/tools used, records produced RACI per process and per key artifact (CI records, service records, DR runbooks). Requirements backlog (prioritized) for tooling/config changes and data gaps: user stories/use cases, acceptance criteria, non-functional requirements Data model artefacts where relevant: CI model, attribute dictionary, service catalogue data dictionary Gap analysis and recommendations: people/process/tool gaps, quick wins, risks, and dependencies Workshop outputs : confirmed scope, assumptions, decisions log, open actions list BA approach / activities Run structured workshops and 1:1 interviews with SMEs across Operations, Service Desk, App/Infra, Security, Risk/BCP, and Service Owners. Validate findings with walkthroughs and “day-in-the-life” scenarios: incident impact analysis using CMDB relationships request fulfilment from catalogue item to completion DR invocation and recovery test simulation Establish and maintain a single repository for artefacts (Confluence/SharePoint) with version control and approval workflow. Stakeholders & access required (we will facilitate) Access to current documentation (policies, SOPs, runbooks, catalog exports, CMDB schema/integrations list). Access to tool SMEs/admins (ITSM tool, CMDB/discovery, portal, monitoring, backup/DR tooling). Availability of service owners and DR owners for validation and sign-off. Quality / acceptance criteria Each process map includes: scope, triggers, step-by-step flow, roles, inputs/outputs, exceptions, and tool touchpoints. Each service map clearly shows dependencies and ownership. Artefacts are reviewed and formally signed off by nominated process/service owners. Requirements backlog is prioritized with clear acceptance criteria and “definition of done”.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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