Johannesburg: Business Process Manager / Quality Assurance Manager

Qualification A Bachelor’s Degree in Business Administration, Industrial Engineering, Operations Management, or a related field Formal Certification in an ISO Standard (e.g. ISO 9001 Lead Auditor or Lead Implementer) Familiarity with continuous improvement methodologies like Lean or Six Sigma Requirements Experience in a manufacturing, distribution, or production environment. Proven experience as a Process Manager, Quality Manager, or a similar role focused on business process improvement and documentation. In-depth knowledge and direct, hands-on experience with implementing and managing ISO Standards, particularly ISO 9001. Strong ability to understand and map complex workflows across diverse business functions (sales, operations, finance, etc.). Excellent project management and change management skills. Proficiency in process mapping software (e.g. Microsoft Visio, Lucidchart) and the MS Office Suite. Duties Collaborate with all department heads and staff to map, analyze, and thoroughly document existing business processes. Design new, and optimize existing, Standard Operating Procedures (SOPs) for every business function, creating a unified operational playbook. Ensure all processes effectively integrate with the core technology stack, including SAP Business One and HubSpot CRM. Perform internal audits and regular process reviews to monitor adherence, measure effectiveness, and identify deviations. Act as the central authority for all process-related matters, providing guidance and enforcing compliance to maintain operational integrity. Lead the initiative to achieve and maintain relevant ISO certifications (e.g., ISO 9001) for the business. Develop, implement, and manage the company’s Quality Management System (QMS) in line with ISO requirements. Analyze process performance data to identify bottlenecks, inefficiencies, and potential risks.