Johannesburg City: Program Director / SOC Service Delivery Lead posted by Securejedi

Employment Type: Full-time or ContractReporting To: CEORole Level: Executive / Senior ManagementRole PurposeThe Program Director provides strategic and commercial leadership for SECUREJEDIs Managed SOC Service. This role owns customer outcomes, partner orchestration, service governance, and the growth roadmap into a scalable MSSP.Key Responsibilities: Own end-to-end delivery of co-managed SOC contracts including customer satisfaction and renewals.Lead pre-sales and solution positioning for new SOC/MDR opportunities.Oversee partner ecosystem management, back-to-back SLAs, and escalation frameworks.Drive SOC growth roadmap, budgeting, and investment planning.Chair monthly/quarterly governance forums with customers.Ensure alignment to regulatory obligations and audit readiness.Lead talent strategy, recruitment pipeline, and certification roadmap.Minimum RequirementsExperience: 10+ years in cybersecurity services with demonstrable SOC/MSSP delivery leadership.Technical / Domain Skills:Strong understanding of SOC operating models, SIEM/XDR/MDR, and incident response lifecycles.Program governance, SLA/KPI management, and commercial ownership.Experience working with enterprise security vendors/partners.Platform Experience:Experience on Fortinet SIEM/XDR/MDR is advantageous, but other enterprise SIEM/XDR/MDR platforms are equally acceptable (e.g., Microsoft Sentinel/Defender, Splunk, , ArcSight, LogRhythm, Palo Alto Cortex, CrowdStrike).