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Johannesburg: Collections Agent – US hours – JHB posted by Dash BPO South Africa (Pty) Ltd

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Job Description

Calling all contact center agents that are willing to work night shift US hours.

Requirements:

  • Experience in Sales or Telemarketing.
  • Collection experience in contact center (essential)
  • Experience in Customer Service.
  • Experience in Sales.
  • Must have 6-12 months contact center experience or high-end retail.
  • International BPO experience advantageous.

Job Description:

  • Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  • Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  • Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  • Use of common sense and critical mind.
  • Comply with defined procedures and correct use of work tools.
  • Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
  • Comply with security and confidentiality policies defined by the company and our client.
  • Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
  • Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
  • Perform any function or task at the request of your immediate supervisor.
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Competencies:

  • Focused on Goals.
  • Positive attitude.
  • Self-confidence.
  • Attention to detail.
  • Strong sense of resilience.



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