Job Description
Role Purpose:
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customers expectations.
Responsibilities:
- Drive significant growth and profitability in the context of cost management.
- Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative and appropriate solutions. Manage SLA’s with internal and external service providers.
- Engage with the customers in a professional way as specified in the service standards. Ensure customers needs and expectations are understood. Process the customers’ requests in an efficient and effective way.
- Resolve all customer queries efficiently, and within agreed timelines.
- Build and maintain relationships with internal and external parties to support the business strategy
- Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence business activities with the specific aim to increase sales and service efficiencies.
- Manage own development to increase own competencies.
- Qualifications and Experience
Grade 12, Tertiary qualification, Banking qualification - Computer Literacy
- 1 to 2 years in customer service
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Use the STAR method (Situation, Task, Action, Result) when answering behavioral interview questions.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Primary Plant Design Engineer posted by Network Finance
Duties:Develop and review designs for primary plant systems (HV equipment, busbars, disconnectors, earthing, etc.) for substations.Prepare layout drawings,...
View JobGauteng: Quantity Surveyor – Estimator Construction Fourways posted by Jobs 4 All
Job Summary:A position exists within the Company for a Junior Quantity Surveyor who will work closely with and report to…
View JobSouth Africa: Hospital Network Service Provider (French Speaking) posted by Flink Recruitment
Roles and ResponsibilitiesProvider & Assistance ResponsibilitiesAct as the primary liaison between Unisure and hospital administrators, ensuring smooth...
View JobJohannesburg North: Project Engineer posted by Network Finance
They’re looking for a Solar Project Engineer to lead and support the engineering design, execution, and commissioning of UTILITY-scale Solar…
View JobJohannesburg West: Electrical Draughtsman posted by Network Finance
Duties:Develop detailed electrical and mechanical drawings using EPLAN and CAD tools.Produce accurate 3D models and 2D detailed drawings of components…
View JobJohannesburg North: Solar Business Developer posted by Network Finance
Identify and pursue new business opportunities in the solar energy sectorDevelop and maintain a strong pipeline of commercial and residential…
View Job
Browse Employers
Job Alerts