Johannesburg: E Commerce Coordinator ( on -Line Division) – Fashion Sandton

E Commerce Coordinator ( on -Line Division) Fashion Sandton. Our client, a luxury African Fashion Brand is seeking to employ an E Commerce. The E- Commerce Coordinator is responsible for the day-to-day operations and management of the online store, ensuring a seamless and luxurious digital experience for customers. This role involves managing product listings, coordinating online marketing efforts, and supporting order fulfilment process, Key Responsibilities Website Management & Merchandising: Upload and update all product listings with accurate descriptions, images, pricing, and specifications, ensuring all content is brand-aligned and optimized for SEO. Conduct regular site checks to ensure functionality, correct pricing, and optimal visual presentation of all products. Manage new collection and product launches on the e-commerce platform, ensuring alignment with physical store launces and marketing campaigns. Order & Inventory Management: Process customer orders accurately and efficiently through the order management system Collaborate with the warehouse/logistics team to ensure timely order fulfilment and shipment, monitoring inventory levels to prevent stock-outs. Manage the returns and exchange process, coordinating with customer service to ensure smooth experience. Digital Marketing & Content Coordination Coordinate website content with email, social media, and paid media messaging to ensure a consistent brand experience. Assist in planning, designing, and distributing customer newsletters and email campaigns. Use data and customer insights to monitor product performance and suggest improvements to the online experience. Customer Service Support Liaise with customer service team to resolve order discrepancies and address inquiries related to order status. Focus on cultivating positive customer relationships and enhancing the overall online shopping journey. Sales Meet & Exceed companys e-commerce retail revenue targets whilst managing cost structure. Qualifications & Skills Bachelors degree in related field Proven experience in e-commerce coordination, online retail, or content management, ideally within the fashion or luxury goods sector Strong attention to detail and accuracy, with excellent organizational and time-management skills Proficiency in e-commerce platforms (e.g. Shopify, Salesforce Commerce Cloud) and Ms Office Suite, especially Excel Strong written and verbal communication skills A proactive problem-solving aptitude and the ability to work both independently and as part of a collaborative team. A passion for African Fashion , retail, and brand development