Johannesburg: Head of Account Management – JHB posted by DataFin Recruitment

About the Role

We are seeking an exceptional Head of Account Management to join our client’s team in Johannesburg. As a key commercial leadership role, you will be responsible for the retention and expansion of their top-tier agricultural and logistics accounts. You will transition the function from reactive service to proactive, data-led strategic partnership, ensuring their platform becomes an indispensable part of their clients’ commercial infrastructure.

Key Responsibilities

• Commercial Leadership: Design and execute a high-level account management strategy that shifts the department from “service-oriented” to a “strategic growth partner” for their clients.
• Portfolio Retention & Expansion: Take full ownership of the retention of their largest grower and exporter accounts, identifying opportunities to deepen platform integration and drive Net Revenue Retention (NRR).
• Logistics & Supply Chain Integration: Act as the strategic bridge between their clients complex logistics needs and their product roadmap, ensuring they remain the “operating system” for their value chain.
• High-Stakes Stakeholder Management: Serve as the senior escalation point and strategic advisor for C-suite stakeholders within the farming, logistics, and agribusiness sectors; this includes traveling to client sites as required to maintain relationships and resolve critical issues.
• Data-Driven Advocacy: Translate complex usage data and supply chain metrics into “value stories” that demonstrate clear ROI to clients during quarterly business reviews.
• Operational Health & Growth Reporting: Provide formal monthly reporting to the business on the health and SLA values of all clients, proactively identifying and presenting cross-sell opportunities and churn risks to drive account expansion.
• Team Scaling & Mentorship: Lead, recruit, and mentor a high-performing AM team, fostering a culture of “grit and grace” while ensuring a centre of excellence for client relations.
• Market Intelligence: Provide continuous feedback to the Executive and Product teams on shifting industry trends, competitor moves, and emerging “fringe industry” pain points.

Requirements

• Bachelor’s degree in business, Agriculture, Technology, or related field (essential).
• Postgraduate qualification in Business, Strategic Management, or Customer Experience (advantageous).

Qualifications

No formal qualifications mentioned.