Job Description
About the Role
DataFin Recruitment is seeking an experienced and strategic leader to join our client’s team as Head of Account Management in Johannesburg. The successful candidate will be responsible for driving commercial growth, retention, and expansion of top-tier agricultural and logistics accounts through proactive data-led strategic partnerships.
Key Responsibilities
- Commercial Leadership: Design and execute a high-level account management strategy that shifts the department from “service-oriented” to a “strategic growth partner” for their clients.
- Portfolio Retention & Expansion: Take full ownership of the retention of their largest grower and exporter accounts, identifying opportunities to deepen platform integration and drive Net Revenue Retention (NRR).
- Logistics & Supply Chain Integration: Act as the strategic bridge between their clients’ complex logistics needs and their product roadmap, ensuring they remain the “operating system” for their value chain.
- High-Stakes Stakeholder Management: Serve as the senior escalation point and strategic advisor for C-suite stakeholders within the farming, logistics, and agribusiness sectors; this includes traveling to client sites as required to maintain relationships and resolve critical issues.
- Data-Driven Advocacy: Translate complex usage data and supply chain metrics into “value stories” that demonstrate clear ROI to clients during quarterly business reviews.
- Operational Health & Growth Reporting: Provide formal monthly reporting to the business on the health and SLA values of all clients, proactively identifying and presenting cross-sell opportunities and churn risks to drive account expansion.
- Team Scaling & Mentorship: Lead, recruit, and mentor a high-performing AM team, fostering a culture of “grit and grace” while ensuring a centre of excellence for client relations.
- Market Intelligence: Provide continuous feedback to the Executive and Product teams on shifting industry trends, competitor moves, and emerging “fringe industry” pain points.
Requirements
- Bachelor’s degree in business, Agriculture, Technology, or related field (essential)
- Postgraduate qualification in Business, Strategic Management, or Customer Experience (advantageous)
Salary & Benefits
Salary information not provided
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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