Pietermaritzburg: Senior Foh & Functions Manager posted by HotelJobs

About the Role

Rockafellas is seeking a passionate, driven, and experienced Senior FOH and Functions Manager to lead front-of-house operations and oversee the successful execution of all functions within our upmarket buffet restaurant and adjoining function venue. This senior role requires a dynamic individual with strong leadership, decision-making ability, and a deep passion for hospitality.

Key Responsibilities

• Oversee daily FOH restaurant operations, ensuring efficiency, quality service, and cleanliness standards are consistently met.
• Plan, organise, and execute daily restaurant setup to ensure seamless service delivery.
• Plan, coordinate, and execute functions such as weddings, and events from conception to completion.
• Manage and coordinate FOH managers and staff to ensure smooth daily operations.
• Oversee event setup and execution, ensuring alignment with client expectations and organisational standards.
• Coordinate closely with the Kitchen Manager regarding menus, buffet coordination, and food service delivery.
• Engage with guests to understand function requirements, provide recommendations, and deliver tailored solutions.
• Handle customer queries, complaints, and operational challenges with professionalism and efficiency.
• Supervise on-site operations for both restaurant service and functions, ensuring readiness and adherence to plans.
• Build and maintain strong customer relationships, ensuring high levels of satisfaction and repeat business.
• Ensure compliance with health, safety, hygiene, and licensing regulations.
• Manage FOH inventory, conduct stock takes, and control losses or damages.
• Lead, train, and motivate FOH teams, ensuring alignment with company values and service standards.
• Manage disciplinary processes and staff grievances where necessary.
• Coordinate staffing and shift allocations according to operational and function requirements.
• Collaborate with dcor suppliers and external service providers to ensure seamless function delivery.
• Develop function programs and timelines, ensuring all elements are effectively coordinated.
• Conduct post-event follow-ups with clients to ensure satisfaction and secure payments.
• Assist in promoting functions and facilities in collaboration with the marketing team.

Requirements

A minimum of 3 years experience in a Senior FOH and Functions Management role within hospitality. Strong organisational and time management skills. Excellent communication and interpersonal abilities. Proven leadership and decision-making capability. Experience in event coordination, catering, and hospitality services. Technical knowledge related to event and function management. Knowledge of health, safety, and licensing regulations. Ability to manage budgets and work with suppliers and service providers.

Qualifications

• Formal education/certifications (Bachelor’s degree or equivalent)

Salary & Benefits

Competitive remuneration package, including company benefits.