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Johannesburg: HR Officer (BPO) posted by CallForce

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Job Description

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you’re passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!

Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.

Key Responsibilities:

Recruitment and Staffing:

  • Collaborate with hiring managers to identify staffing needs and create job descriptions.
  • Source, screen, and interview candidates for senior level positions.
  • Conduct reference checks and background screenings.
  • Manage the end-to-end recruitment process, including offer letters and onboarding.

Onboarding and Training:

  • Develop and implement onboarding programs for employees.
  • Ensure that new hires have access to necessary resources and tools for success.

Employee Relations:

  • Address employee inquiries, concerns, and conflicts in a timely and professional manner.
  • Promote a positive and inclusive work environment.
  • Conduct exit interviews and analyse data to identify areas for improvement.

Performance Management:

  • Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.
  • Recognize and reward exceptional performance.
  • Identify opportunities for coaching and development.

Compliance and Policy Enforcement:

  • Ensure compliance with HR policies, labor laws, and regulations.
  • Monitor attendance, leave requests, and timekeeping.
  • Investigate and resolve issues related to employee conduct and performance.

Data Management:

  • Maintain accurate and organized employee records.
  • Generate HR reports and analyse data to inform decision-making.
  • Keep up-to-date records of training and certifications.

Qualifications:

  • Human Resources, business administration qualification, or a related field.
  • 1 year experience in HR functions, preferably in a BPO or similar environment.
  • Knowledge of HR policies, labor laws, and best practices.
  • Ability to handle sensitive information with confidentiality.
  • Proficiency (HR)software.
  • Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
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Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Human Resource Jobs in Gauteng

Gauteng, the economic hub of South Africa, is home to a diverse range of industries and companies, making it an attractive location for Human Resource professionals. Typically, the job market in Gauteng offers a wide range of opportunities in fields such as human resources management, recruitment, talent development, and benefits administration. Generally, these roles are in high demand due to the growing need for skilled professionals to support business growth and success.

The typical salary range for Human Resource positions in Gauteng is broad, varying widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide an exact figure, common salaries typically fall within the range of R400 000 to R1 500 000 per annum, although this can be higher or lower depending on individual circumstances. It’s essential to note that these figures are only a rough guide, as actual salaries may fluctuate based on various market and business factors.

Common skills required for Human Resource roles in Gauteng include strong communication and interpersonal skills, the ability to build trust with employees, and a solid understanding of employment law and best practices. Other key competencies often expected from HR professionals in South Africa include strategic thinking, problem-solving, analytical skills, and adaptability. Typically, candidates are also required to have a degree in Human Resources or a related field, as well as relevant work experience.

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Gauteng is home to various industries that commonly employ Human Resource professionals, including the financial services sector, technology industry, manufacturing sector, and education sector. These roles often require a deep understanding of the specific needs and challenges of each industry. Commonly, HR professionals in Gauteng work on strategic initiatives such as talent management, employee engagement, and benefits administration.

Career development opportunities for Human Resource professionals in Gauteng are plentiful, with many organizations offering training and development programs to help employees advance their careers. Typically, career progression paths may involve moving into senior HR roles, such as a manager or director, or taking on specialist functions like compensation and benefits or talent management. Generally, with experience and the right skills, Human Resource professionals in Gauteng can move into leadership positions or take on entrepreneurial ventures.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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