Johannesburg: HVAC Field Engineer

Purpose To cover all aspects of post-Sales, understanding of the Company’s FE (Field Event) engineering and the Company’s installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times. Key responsibilities for this position include, but are not limited to: Technical Knowledge HVAC Technical knowledge is a must (both product and installation). Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart. Can do cycle analysis with manual gauge as well as using software. Hands-on installation and troubleshooting experience on VRF, Splits is a must. Quick learner to understand Company standards and implement them on site to ensure quality installation and stable operation. Knowledge of electrical components and its functioning. Instant technical problem identifier and derive solution to rectify the issue. Must be able to train the contractors/installer on site and in the Company’s academy on product installation, commissioning, maintenance and troubleshooting. Brand Image and Customer Management Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly. Must respect customer and empathize their pain point(s). Willing to add more to his/her work to ensure customer satisfaction. Administered communication skill is necessary while interacting with the customer. Reporting Updating the Company’s internal system by filling in field/project information in accordance with FE process. Maintain commissioning and start-up reports of all sites in the Company’s format and share with contractors and relevant team member(s). To prepare presentations for common site issues/improvement scopes and report to Team Leader Required Qualifications and Experience Diploma in Engineering 3 5 years of post-sales experience Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on. Required Competencies Highly motivated, outgoing personality with a focus on customer satisfaction. Problem solver. Excellent communication skills with the ability to maintain happy customers. Honesty, integrity and ethical conduct at all times Passionate and self-driven Communicate effectively, both orally and in writing Able to attend to customers request on a short period or no period at times. Walk an extra mile to ensure the work is done in the stipulated time. Travel Requirements Will be required to travel to customers Office 20% (training, Company system update, reports), External 80% (site visit, commissioning, troubleshooting) of the working week. Minimum of three nights away from home ad hoc Willingness and ability to travel nationally and internationally when required