| Date | 2024-06-08 |
|---|---|
| Job Title | Implementation Training Specialist |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng
- Lead the implementation process of the companys cloud-based cost management application for clients, ensuring adherence to timelines and project milestones.
- Collaborate with cross-functional teams, including sales, development, and support, to gather requirements and customize the application according to client needs.
- Conduct thorough assessments of client systems and processes to identify integration requirements and potential challenges.
- Develop and execute implementation plans, including data migration strategies, system configurations, and user access management.
- Develop comprehensive training materials, including user guides, tutorials, and training videos, to support client onboarding and user adoption.
- Conduct engaging and interactive training sessions for clients, both onsite and remotely, to ensure effective utilization of the cost management application.
- Provide ongoing support and guidance to clients post-implementation, addressing any questions or concerns and facilitating continuous learning and skill development.
- Serve as the primary point of contact for clients throughout the implementation and training process, fostering positive relationships and ensuring customer satisfaction.
- Proactively identify opportunities for process improvements and system enhancements based on client feedback and industry best practices.
- Collaborate with the sales team to identify upselling and cross-selling opportunities by understanding client needs and requirements.
- Proven experience in implementing and training on cloud-based applications, preferably in the field of cost management or enterprise resource planning (ERP).
- Strong project management skills, with the ability to manage multiple implementations simultaneously and drive projects to successful completion.
- Proficiency in creating training materials and delivering engaging training sessions, both onsite and remotely.
- Experience with cloud-based platforms and familiarity with relevant technologies (e.g., AWS, Azure, Google Cloud).
- Willingness to travel to client sites as needed.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
Implementation Training Specialist position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-06-08 at 16:10:03 in the It Computer category
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