Johannesburg: IT Operations Engineer

March 22, 2026 Jobs in Central Johannesburg

Job Description

Key Responsibilities: IT Support & Ticket Management: Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system Provide first- and second-line IT support (onsite and remote) Prioritise tickets based on business impact and urgency Communicate clearly with users and stakeholders regarding progress and resolution Ensure that tickets are accurately documented and closed with clear resolution notes Incident & Crisis Response: Respond rapidly and decisively to high-priority incidents and system outages Demonstrate speed of execution while maintaining structured troubleshooting Escalate and coordinate with senior engineers or external vendors when required Maintain calm, clear communication during incidents until full resolution Infrastructure & Systems Support: Support endpoints, network connectivity, servers, and cloud-hosted systems Perform routine system health checks and preventative maintenance Assist with backup operations and basic disaster recovery activities Cloud & Identity (Azure Focus): Support Microsoft Azure services and cloud-based applications Assist with Active Directory / Azure AD user provisioning and access management Support Microsoft 365 / Office 365 environments Understand hybrid (on-premise and cloud) environments Security & Operational Controls: Apply endpoint security controls, including patching, antivirus, and MFA Support access governance and least-privilege principles Identify and escalate security risks or abnormal system behaviour Job Experience and Skills Required: 13 years experience in IT support, IT operations, or infrastructure support Proven experience working within a ticket-based system Exposure to environments where uptime, response time, and speed of execution are critical Strong understanding of IT infrastructure fundamentals Windows operating systems (macOS advantageous) Microsoft 365 / Office 365 Active Directory / Azure AD Networking fundamentals (DNS, DHCP, and TCP/IP) Exposure to Microsoft Azure Basic scripting or automation exposure Experience in hybrid cloud/on-prem environments Exposure to backup and disaster recovery concepts Apply now!

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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