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Johannesburg: National Operations Centre Specialist

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Job Description

About the Role

The National Operations Centre Specialist plays a critical role in ensuring the smooth operation of our national operations centre, managing Service Level Agreements (SLAs) with vendors and internal stakeholders to maintain consistent uptime and high performance standards.

Key Responsibilities

  • Ensure NOC systems remain operational and uptime is consistently maintained.
  • Manage SLAs and monitor vendor performance against contractual commitments.
  • Act as an independent adjudicator of service delivery performance across customers and vendors.
  • Provide operational data and business intelligence to support informed decision-making.
  • Partner with IT and technical teams to maintain and enhance system functionality.
  • Compile and deliver reports to track performance against SLAs and KPIs.
  • Participate in root-cause analysis processes following SLA breaches.
  • Monitor data accuracy and ensure operational systems and databases remain up to date.
  • Support vendor escalation processes and monitor resolution timelines.
  • Ensure disaster recovery plans are in place and tested regularly.
  • Facilitate governance meetings and maintain compliance with operational standards.
  • Provide training and support to internal teams and relevant stakeholders.
  • Engage with internal and external stakeholders to support service delivery and performance improvement.

Requirements

  • Contracts Management qualification (essential)
  • Contact Centre Operations (Level 4), Operations Management, Business Management, or Data Analysis (advantageous)

Qualifications

  • Minimum 5 years experience within the telecommunications industry
  • Minimum 3 years experience in Contracts and SLA
  • Minimum 2 years Project Management experience
  • Minimum 3 years Customer Service experience

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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