Job Description
About the Role
The Operations Administrator plays a critical role in ensuring seamless delivery of technical services and projects, providing administrative support to the Technical Manager and Technical Director, and driving project success through efficient coordination and resource utilization.
Key Responsibilities
- Develop and maintain standardized operational processes, workflows, and templates for service delivery, project coordination, inventory management, and reporting.
- Support strategic operational planning by preparing data-driven insights, performance reports, resource forecasts, and recommendations for process improvements or capacity planning.
- Track and monitor key operational KPIs (e.g., job completion rates, first-time fix rates, SLA compliance, response times, technician utilization, inventory turnover), prepare regular dashboards, and flag deviations for corrective action.
- Coordinate end-to-end scheduling of installations, site surveys, maintenance visits, fault resolutions, and upgrades for CCTV systems, PABX telephony, connectivity links (fiber/wireless), and IT infrastructure.
- Manage the full lifecycle of service tickets, work orders, job cards, and project documentation using CRM/ticketing systems, updating statuses in real-time, escalating urgent issues, and ensuring timely closure.
- Handle client communications, follow-ups, quotations processing, invoice tracking, and query resolution to deliver exceptional service and support sales/repeat business.
- Provide high-level administrative and executive support to the Technical Manager and Technical Director, including calendar management, meeting preparation (agendas, minutes, action tracking), report compilation, and ad-hoc research on technical trends or vendor options.
Requirements
- Matric (essential)
- Diploma or Degree in Business Administration, Operations Management, Information Technology, Telecommunications, Office Management, or a related field – advantage
Qualifications
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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