Johannesburg: Retail Trainer – Sports Wear (Sandton)

About the Role

We are seeking a highly motivated and experienced Retail Trainer to join our team in Sandton, Johannesburg. As a key member of our training department, you will be responsible for designing and delivering engaging training sessions, creating training materials, and collaborating with store managers and sales teams to identify specific training needs.

Key Responsibilities

• Training Delivery: Designing and facilitating engaging training sessions, workshops, and demonstrations for both new hires and existing employees, covering product knowledge, new releases, and soft skills like customer service.
• Content Development: Creating and updating a variety of training materials, such as presentations, user guides, videos, and manuals, tailored to different learning needs and product specifics.
• Needs Assessment: Collaborating with store managers and sales teams to identify specific training needs based on performance metrics, customer feedback, and market trends.
• Effectiveness Evaluation: Monitoring and assessing the effectiveness of training programs through feedback, assessments, and performance improvements to make necessary adjustments.
• Product Expertise: Maintaining in-depth, up-to-date knowledge of all company sportswear products, including technical features, usage, benefits, and competitive products.
• Collaboration and Feedback: Serving as a liaison between the retail floor and product development or marketing teams to gather and share customer and staff feedback, helping to inform future product development and marketing strategies.
• Sales Support: Supporting sales initiatives by ensuring staff are equipped with the selling techniques required to promote specific international sports brands or product lines effectively, often with a goal of achieving sales targets.
• Onboarding Support: Assisting with the onboarding process for new team members to ensure a seamless integration and immediate access to necessary product knowledge.
• Documentation and Reporting: Maintaining accurate training records and documentation, and providing reports on training metrics and outcomes.

Requirements

• Grade 12
• Solid track record and relevant experience in retail

Qualifications

• Valid Drivers license