Johannesburg: Retail Trainer – Sports Wear (Sandton)

International Sportswear Brand with stores in Gauteng and JHB is seeking to employ a Product/ Retail trainer. This role is based in Sandton HO, but will include some travel to CT Ideally the successful candidate will come from a sportswear background in retail (shoes and accessories). Key duties and responsibilities include: Training Delivery: Designing and facilitating engaging training sessions, workshops, and demonstrations for both new hires and existing employees, covering product knowledge, new releases, and soft skills like customer service. Content Development: Creating and updating a variety of training materials, such as presentations, user guides, videos, and manuals, tailored to different learning needs and product specifics. Needs Assessment: Collaborating with store managers and sales teams to identify specific training needs based on performance metrics, customer feedback, and market trends. Effectiveness Evaluation: Monitoring and assessing the effectiveness of training programs through feedback, assessments, and performance improvements to make necessary adjustments. Product Expertise: Maintaining in-depth, up-to-date knowledge of all company sportswear products, including technical features, usage, benefits, and competitive products. Collaboration and Feedback: Serving as a liaison between the retail floor and product development or marketing teams to gather and share customer and staff feedback, helping to inform future product development and marketing strategies. Sales Support: Supporting sales initiatives by ensuring staff are equipped with the selling techniques required to promote specific international sports brands or product lines effectively, often with a goal of achieving sales targets. Onboarding Support: Assisting with the onboarding process for new team members to ensure a seamless integration and immediate access to necessary product knowledge. Documentation and Reporting: Maintaining accurate training records and documentation, and providing reports on training metrics and outcomes. Minimal requirements Grade 12 Solid track record and relevant experience in retail Valid Drivers license