Job Description
About the Role
Kendrick Recruitment is seeking an experienced Senior Journey Specialist to join a luxury property group in Johannesburg. This role is ideal for a travel professional with a passion for curating bespoke guest experiences across Southern and East Africa, combining expert itinerary planning with proactive sales engagement to drive revenue growth.
Key Responsibilities
- Travel Coordination & Planning
- Design and sell tailor-made itineraries for guests, including flights, transfers, and accommodation with partner lodges/hotels
- Engage proactively with prospective guests to convert enquiries into confirmed bookings
- Promote upselling and cross-selling opportunities across properties and experiences
- Maintain up-to-date knowledge of properties, rooms, services, and locations
- Stay informed on third-party preferred partners and specialised knowledge of Southern and East Africa
- Sales & Revenue Generation
- Achieve or exceed monthly and annual sales targets through direct bookings
- Track and report on sales performance, conversion rates, and revenue metrics
- Identify new business opportunities and contribute to sales strategies and campaigns
- Build and maintain strong relationships with high-value clients
- Booking Management & Administration
- Ensure accurate reservation details in booking and CRM systems
- Confirm bookings via email in a timely manner
- Manage reservation files from inception through guest departure
- Financial Management
- Ensure timely payment collection for reservations
- Submit monthly reconciliations and financial breakdowns
- Guest Services Excellence
- Resolve guest complaints promptly and professionally
- Ensure all proposals and responses meet company standards
- Follow up post-travel to ensure guest satisfaction
- Professional Development
- Attend educational trips and trade events as required
- Contribute to departmental profitability through excellent service delivery
Requirements
- Education & Qualifications
- Grade 12 certificate (essential)
- Degree or Diploma in Tourism or Hospitality (advantageous)
- Experience
- Minimum 8 years in a similar role with proven sales performance, preferably with a tour operator
- Hospitality/tourism industry experience (advantageous)
Technical Skills
- Proficiency in MS Office, Tourplan, Res Request (essential)
- Comprehensive knowledge of Southern and East Africa travel (essential)
Salary & Benefits
Not specified
Qualifications
No formal education or qualifications mentioned.
Note: The salary section was not included as it was not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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