Menu Close

Johannesburg: Service Controller (Major Accounts) posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) posted by AtripleA recruitment & temps

Posted on 2025-06-17 00:00:00

Job Summary

Job title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure

Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.

View Job  South Africa: Call Centre Consultant

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Financial Advisor posted by Liberty

Do you have a passion for Financial Planning, looking to get into this amazing profession and building up your own professional practice?For more than six...


View Job
Financial Advisor

Johannesburg South: Assistant Accountant / Creditors Manager – URGENT posted by FIRST COOL

DutiesSupervise and coordinate team activities to ensure high service levelsOversee transaction processing in line with established policies and...


View Job
Assistant Accountant / Creditors Manager – URGENT

Johannesburg South: Senior Bookkeeper – Urgently Needed posted by Caterweb

We are a well-known and respected catering equipment supplier. We have an urgent vacancy for an experienced, motivated, energetic, and well-presented...

View Job  Johannesburg: E-Learning Specialist posted by Hire Resolve

View Job
Senior Bookkeeper – Urgently Needed

Johannesburg: Chief Information Officer (JB5257) posted by Kontak Recruitment

Chief Information Officer JB5257 Johannesburg, GautengMarket RelatedDuration Permanent We are seeking an experienced Chief Information Officer to lead the...


View Job
Chief Information Officer (JB5257)

Johannesburg: External Sales Representative (JB5258) posted by Kontak Recruitment

External Sales Representative JB5258 Sandton, Johannesburg, GautengR17 500 basic plus commission, company car and phone Category External sales Drive new...


View Job
External Sales Representative (JB5258)

Johannesburg: Finance and Payment Specialist (JB5264) posted by Kontak Recruitment

Finance and Payment Specialist JB5264Remote for applicants living in South Africa Compensation R14 500 per month I 600Category AccountingWe are looking for...


View Job
Finance and Payment Specialist (JB5264)

Johannesburg: Sales Agent posted by Landa’s Hair

Establish and maintain strong relationships with both new and existing clientsUnderstand the specific needs and requirements of their clients. Present and...


View Job
Sales Agent

Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions

A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...


View Job
Medical Sales Representative – Start 01 June 2025

Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions

A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...


View Job
Medical Sales Representative – Start 01 June 2025

Johannesburg West: Occupational Health Nurse Practitioner posted by Timbavati Medical Services

THE ROLEOur Johannesburg based outfit, is looking for an experienced Occupational Health Nurse.The ideal candidate will play a key role in promoting health...


View Job
Occupational Health Nurse Practitioner

Johannesburg: Website Project Coordinator (JB5269) posted by Kontak Recruitment

Website Project Coordinator JB5269Remote for applicants living in South AfricaCompensation R30 000 per month, CTC Category Information Technology Digital...


View Job
Website Project Coordinator (JB5269)

Johannesburg: Sales Manager posted by Kontak Recruitment

Sales Manager - Steel Trade and Manufacturing JB5268Johannesburg, GautengR40 000 - R80 000 CTC per month Category Sales Lead business growth in steel...


View Job
Sales Manager

Johannesburg South: Admin Clerk – Credit Control posted by BizGro

A JHB South based Distributor seeks an experienced Credit Controller to join their Team.Skills requirements are Minimum grade 12. A solid understanding...


View Job
Admin Clerk – Credit Control

Johannesburg: Beauty Buyer posted by Kontak Recruitment

Beauty Buyer JB5281 Location Johannesburg, Gauteng Salary R20 000 - 30 000 per month, CTC Employment Type Initial three-month contractOur client is a...

View Job  Johannesburg: Bookkeeper/ PA (Health and Safety) posted by AtripleA recruitment & temps

View Job
Beauty Buyer

Johannesburg: Brand Manager posted by Kontak Recruitment

Brand Manager - Beauty JB5282 Location Johannesburg, Gauteng Salary R50 000 - 60 000 per month, CTC Employment Type Initial three-month contractAre you an...


View Job
Brand Manager

Johannesburg: Sales & After Sales Specialist – Capital Equipment posted by The Recruitment Guy

An opportunity for an experienced SALES AFTER SALES SPECIALIST is required for permanent employment based in Johannesburg.To maximize sales to meet monthly...


View Job
Sales & After Sales Specialist – Capital Equipment

Johannesburg West: Front Shop Assistant – Pharmacy (Western Suburbs, JHB) posted by Park Pharmact

We are seeking an experienced and motivated Front Shop Assistant for our retail pharmacy in the Western Suburbs of Johannesburg.Requirements 2-3 years of...


View Job
Front Shop Assistant – Pharmacy (Western Suburbs, JHB)

Johannesburg City: INTERNAL SALES – CALL CENTER posted by Ampax Electrical Pty Ltd

Electrical Wholesaler looking for Internal sales person to do call center sales of electrical hardware linked to construction and electrical. Computer...


View Job
INTERNAL SALES – CALL CENTER

Johannesburg City: SALES REPRESENTATIVE – TRAVELING SALES posted by Ampax Electrical Pty Ltd

Traveling sales agent to visit client stores, mainly outside Gauteng. Experience in electrical hardware sales essential, own transport required Existing...


View Job
SALES REPRESENTATIVE – TRAVELING SALES

Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact

Job Title Front Shop AssistantLocation Western Suburbs, JohannesburgCompany Retail PharmacyAbout the RoleOur busy retail pharmacy, located in the Western...


View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)

Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact

Join Our Pharmacy Team as a Front Shop Assistant! Western Suburbs, JHBAre you a friendly, energetic person with a passion for helping people? Do you thrive...


View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)

Johannesburg: General Manager posted by Kontak Recruitment

General Manager JB5283Location Johannesburg South, Gauteng Salary R65 000 - 75 000 CTC, based on experience Employment Type Permanent A well-established...


View Job
General Manager

Johannesburg: Procurement Manager – Capital Equipment posted by The Recruitment Guy

An experienced PROCUREMENT MANAGER is required for permanent employment based in Johannesburg.Responsible for overseeing the procurement process, ensuring...


View Job
Procurement Manager – Capital Equipment

Johannesburg West: Senior Swimming Pool Technician – Urgently Hiring posted by Dolpin Pool Services

Must have 5 years of swimming pool repair experience NO exceptions. Advanced swimming pool tech experience and handyman skills.Knowledge to oversee mosaic...


View Job
Senior Swimming Pool Technician – Urgently Hiring

Johannesburg: Plumber posted by Lets Talk Plumbing and Electrical

Qualified Plumber needed at Lets talk Plumbing Electrical!- PIRB registered.- Qualified Red Seal or Trade Test- Min 10 years experience- Drivers...


View Job
Plumber

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa, Other IT/Computer

More Jobs in Your Area

Johannesburg: Service Controller (Major Accounts) posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) posted by AtripleA recruitment & temps

Posted on 2025-06-17 00:00:00

Job Summary

Job Title: Service Controller (Major Accounts) – Johannesburg

Job Description:
Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract/regional managers and parts coordinators in obtaining valid orders.

Minimum Requirements:
Grade 12
1 year of service admin or call centre experience
Computer skills (email, Excel, Word, PowerPoint)
Deadline-driven and works well under pressure

Responsibilities:
Maintain accurate service schedules in ADP
Schedule services using Service App & Webfleet
Dispatch and monitor technician productivity
Follow up with customers and technicians post-service
Obtain approvals for additional work and reschedule if needed
Update CRM and hour meter readings
Coordinate with parts department and issue weekly service schedules
Generate overdue service and telematics reports
Adhere to company processes and assist with debtors’ queries
Support performance reviews and compliance with company policies

To apply, please submit your CV, as well as your latest payslip

, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

View Job  Pretoria: AWS Platform Engineer - 1456 posted by JorDan HR

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Financial Advisor posted by Liberty

Do you have a passion for Financial Planning, looking to get into this amazing profession and building up your own professional practice?For more than six...


View Job
Financial Advisor

Johannesburg South: Assistant Accountant / Creditors Manager – URGENT posted by FIRST COOL

DutiesSupervise and coordinate team activities to ensure high service levelsOversee transaction processing in line with established policies and...


View Job
Assistant Accountant / Creditors Manager – URGENT

Johannesburg South: Senior Bookkeeper – Urgently Needed posted by Caterweb

We are a well-known and respected catering equipment supplier. We have an urgent vacancy for an experienced, motivated, energetic, and well-presented...


View Job
Senior Bookkeeper – Urgently Needed

Johannesburg: Chief Information Officer (JB5257) posted by Kontak Recruitment

Chief Information Officer JB5257 Johannesburg, GautengMarket RelatedDuration Permanent We are seeking an experienced Chief Information Officer to lead the...


View Job
Chief Information Officer (JB5257)

Johannesburg: External Sales Representative (JB5258) posted by Kontak Recruitment

External Sales Representative JB5258 Sandton, Johannesburg, GautengR17 500 basic plus commission, company car and phone Category External sales Drive new...


View Job
External Sales Representative (JB5258)

Johannesburg: Finance and Payment Specialist (JB5264) posted by Kontak Recruitment

Finance and Payment Specialist JB5264Remote for applicants living in South Africa Compensation R14 500 per month I 600Category AccountingWe are looking for...


View Job
Finance and Payment Specialist (JB5264)

Johannesburg: Sales Agent posted by Landa’s Hair

Establish and maintain strong relationships with both new and existing clientsUnderstand the specific needs and requirements of their clients. Present and...


View Job
Sales Agent

Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions

A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...


View Job
Medical Sales Representative – Start 01 June 2025

Johannesburg: Medical Sales Representative – Start 01 June 2025 posted by Innovative Healthcare Solutions

A BSc Biological Life Sciences qualification is a definite prerequisite with excellent communication skills. To call on customers, including pharmacies,...

View Job  Centurion: Graphic and Web Designer (Manufacturing) posted by AtripleA recruitment & temps

View Job
Medical Sales Representative – Start 01 June 2025

Johannesburg West: Occupational Health Nurse Practitioner posted by Timbavati Medical Services

THE ROLEOur Johannesburg based outfit, is looking for an experienced Occupational Health Nurse.The ideal candidate will play a key role in promoting health...


View Job
Occupational Health Nurse Practitioner

Johannesburg: Website Project Coordinator (JB5269) posted by Kontak Recruitment

Website Project Coordinator JB5269Remote for applicants living in South AfricaCompensation R30 000 per month, CTC Category Information Technology Digital...


View Job
Website Project Coordinator (JB5269)

Johannesburg: Sales Manager posted by Kontak Recruitment

Sales Manager - Steel Trade and Manufacturing JB5268Johannesburg, GautengR40 000 - R80 000 CTC per month Category Sales Lead business growth in steel...


View Job
Sales Manager

Johannesburg South: Admin Clerk – Credit Control posted by BizGro

A JHB South based Distributor seeks an experienced Credit Controller to join their Team.Skills requirements are Minimum grade 12. A solid understanding...


View Job
Admin Clerk – Credit Control

Johannesburg: Beauty Buyer posted by Kontak Recruitment

Beauty Buyer JB5281 Location Johannesburg, Gauteng Salary R20 000 - 30 000 per month, CTC Employment Type Initial three-month contractOur client is a...


View Job
Beauty Buyer

Johannesburg: Brand Manager posted by Kontak Recruitment

Brand Manager - Beauty JB5282 Location Johannesburg, Gauteng Salary R50 000 - 60 000 per month, CTC Employment Type Initial three-month contractAre you an...


View Job
Brand Manager

Johannesburg: Sales & After Sales Specialist – Capital Equipment posted by The Recruitment Guy

An opportunity for an experienced SALES AFTER SALES SPECIALIST is required for permanent employment based in Johannesburg.To maximize sales to meet monthly...


View Job
Sales & After Sales Specialist – Capital Equipment

Johannesburg West: Front Shop Assistant – Pharmacy (Western Suburbs, JHB) posted by Park Pharmact

We are seeking an experienced and motivated Front Shop Assistant for our retail pharmacy in the Western Suburbs of Johannesburg.Requirements 2-3 years of...

View Job  Pretoria: IT Technical Support Team Leader posted by Isilumko Staffing

View Job
Front Shop Assistant – Pharmacy (Western Suburbs, JHB)

Johannesburg City: INTERNAL SALES – CALL CENTER posted by Ampax Electrical Pty Ltd

Electrical Wholesaler looking for Internal sales person to do call center sales of electrical hardware linked to construction and electrical. Computer...


View Job
INTERNAL SALES – CALL CENTER

Johannesburg City: SALES REPRESENTATIVE – TRAVELING SALES posted by Ampax Electrical Pty Ltd

Traveling sales agent to visit client stores, mainly outside Gauteng. Experience in electrical hardware sales essential, own transport required Existing...


View Job
SALES REPRESENTATIVE – TRAVELING SALES

Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact

Job Title Front Shop AssistantLocation Western Suburbs, JohannesburgCompany Retail PharmacyAbout the RoleOur busy retail pharmacy, located in the Western...


View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)

Johannesburg West: Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB) posted by Park Pharmact

Join Our Pharmacy Team as a Front Shop Assistant! Western Suburbs, JHBAre you a friendly, energetic person with a passion for helping people? Do you thrive...


View Job
Front Shop Assistant – PHARMACY (WESTERN SUBURBS, JHB)

Johannesburg: General Manager posted by Kontak Recruitment

General Manager JB5283Location Johannesburg South, Gauteng Salary R65 000 - 75 000 CTC, based on experience Employment Type Permanent A well-established...


View Job
General Manager

Johannesburg: Procurement Manager – Capital Equipment posted by The Recruitment Guy

An experienced PROCUREMENT MANAGER is required for permanent employment based in Johannesburg.Responsible for overseeing the procurement process, ensuring...


View Job
Procurement Manager – Capital Equipment

Johannesburg West: Senior Swimming Pool Technician – Urgently Hiring posted by Dolpin Pool Services

Must have 5 years of swimming pool repair experience NO exceptions. Advanced swimming pool tech experience and handyman skills.Knowledge to oversee mosaic...


View Job
Senior Swimming Pool Technician – Urgently Hiring

Johannesburg: Plumber posted by Lets Talk Plumbing and Electrical

Qualified Plumber needed at Lets talk Plumbing Electrical!- PIRB registered.- Qualified Red Seal or Trade Test- Min 10 years experience- Drivers...


View Job
Plumber

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa, Other IT/Computer

More Jobs in Your Area