Johannesburg: Service Controller (Major Accounts) posted by AtripleA recruitment & temps
Posted on 2025-07-26 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Job Description:
To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.
To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.
To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.
Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure
Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.
To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Audit Senior (JB5324) posted by Kontak Recruitment
Audit Senior JB5324 Linden, Johannesburg Office-based with travel to clientsR23 000 R30 000 CTC per monthPermanent A well-established firm seeks an Audit...
View Job
Audit Senior (JB5324)
Johannesburg: External Sales Representative – Automotive (JB5322) posted by Kontak Recruitment
External Sales Representative Automotive JB5322Johannesburg, GautengR15 000 basic Uncapped Commission Cell Allowance Fuel ReimbursementPermanentChase new...
View Job
External Sales Representative – Automotive (JB5322)
Johannesburg: Angular Developer (JB5328) posted by Kontak Recruitment
Angular Developer JB5328Rosebank, Johannesburg, Gauteng Compensation R60 000 - R100 000 per month Category Information TechnologyAre you a sharp,...
View Job
Angular Developer (JB5328)
Johannesburg North: Groups and Incentives Operations Consultant posted by Executive Placings
Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.Experience requiredMinimum of 4 5...
View Job
Groups and Incentives Operations Consultant
Johannesburg: eCommerce Manager (JB5329) posted by Kontak Recruitment
eCommerce Manager JB5329 Houghton, Gauteng R30 000 to R40 000 a month CTCPermanentA leading retail group is looking for an experienced and dynamic Ecommerce...
View Job
eCommerce Manager (JB5329)
Johannesburg South: Marketing Manager posted by BizGro
A leading Commercial Kitchen Supplier seeks an experienced qualified Marketing Manager to join their Team, based in Johannesburg South.Qualified ...
View Job
Marketing Manager
Johannesburg North: Sales Rep – Urgently needed posted by WE -Nuts
We are looking for preferably qualified female sales assistants brand representatives to start immediately for WE-Nuts in Johannesburg North Area.Kindly...
View Job
Sales Rep – Urgently needed
Johannesburg: External Account Manager – IT posted by Kontak Recruitment
External Account Manager - IT JB5336Rivonia, GautengMarket Related, plus commissionDuration PermanentAn exciting opportunity exists for a skilled External...
View Job
External Account Manager – IT
Johannesburg South: CNC Lathe Operator – Start Immediately posted by Novatek
CNC Lathe OperatorNovatek Drills Pty Ltd, a leading company in the manufacturing and sales of mining equipment situated in Robertsham, Johannesburg South,...
View Job
CNC Lathe Operator – Start Immediately
Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors
We require an experienced PlumberDriver with a minimum of 3years of experience in driving and plumbing.Must be able to install electric and solar geysers...
View Job
Plumber / Driver
Johannesburg: Automotive Technician – Urgent posted by Bonafide Human Capital
Our Passenger dealer client based in Northcliff is looking to employ a qualified Technician.This position will be suited to an experienced person who can...
View Job
Automotive Technician – Urgent
Johannesburg: Customer Service Internship – Urgently needed posted by Sivuka Youth
Sivuka Youth is excited to share a Customer Service Internship opportunity, specifically designed for young graduates in South African living with...
View Job
Customer Service Internship – Urgently needed
Johannesburg City: Full-Stack Web Developer – JB5345 posted by Kontak Recruitment
Full-Stack Web Developer JB5345Fully Remote South Africa onlyR40 000 R60 000 CTC per monthPermanentA UK-based investment firm is hiring a Full-Stack Web...
View Job
Full-Stack Web Developer – JB5345
Johannesburg: IT Sales Agent posted by Cora O’Neil Recruitment Agency
Lyndhurst, Jhb IT SALES AGENT Minimum Requirements-Presentable born South African -Fully bilingual in with excellent English proficiency Afrikaans...
View Job
IT Sales Agent
Johannesburg North: Recruitment Consultant – Sales & Talent Solutions posted by Vertex Talent Acquisition
Vertex Talent Acquisition is a premier recruitment agency connecting exceptional talent with forward-thinking organizations globally. As a trusted...
View Job
Recruitment Consultant – Sales & Talent Solutions
Johannesburg City: Vending Machine Attendant – Urgently Needed posted by Always Open
We are looking for a reliable, hardworking Vending Machine Attendant to join our growing team. This role is physically demanding and requires strong time...
View Job
Vending Machine Attendant – Urgently Needed
Johannesburg: Relief Travel Specialist
A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all...
View Job
Relief Travel Specialist
Johannesburg North: Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required posted by Moving Heads
My client is an established Insurance Company, looking for A CA with 2-3 years relevant experience and exposure to IFRS 17, SAM solvency consolidated...
View Job
Chartered Accountant – Statutory Reporting – Insurance /Reinsurance required
Johannesburg: Accountant (SAIPA) posted by Moving Heads
My client, a progressive capital Investments company based in Johannesburg North, is seeking an accountant with 5 years of experience in the full accounting...
View Job
Accountant (SAIPA)
Johannesburg North: Personal Assistant – PA – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
Personal Assistant to Franchise Director R Negotiable NorthMatric, with normal PA duties. Must be very presentable, well spoken with PA experience at...
View Job
Personal Assistant – PA – URGENTLY NEEDED
Johannesburg North: Dealer Principal – DP posted by Corporate Dealership Placements – JHB
Dealer Principal R Negotiable NorthMust currently be a DP at a motor dealership, preferably someone from a volume dealership. Complete running of the...
View Job
Dealer Principal – DP
Johannesburg North: New Car Sales Manager – URGENTLY NEEDED posted by Corporate Dealership Placements – JHB
New Car Sales Manager R 35000 - R40000 NorthOur client is looking for a top new car sales manager for Chery Omoda Jaecoo.Must have Matric, with volume...
View Job
New Car Sales Manager – URGENTLY NEEDED
Johannesburg North: Group Technology Officer posted by Corporate Dealership Placements – JHB
Group Technology Officer R75 000 R100 000 per month depending on structure and experience Johannesburg NorthBachelor degree or equivalent is essential in...
View Job
Group Technology Officer
Johannesburg City: ITIL SUPPORT ENGINEER posted by DSS Destiny
IT - SUPPORT ENGINEERMust have ITIL certification with at least 3 years of experience.
View Job
ITIL SUPPORT ENGINEER