Johannesburg: Service Delivery Manager

February 3, 2026 Jobs in Central Johannesburg

Job Description

Role entails: Act as the primary point of contact for clients, managing expectations proactively and professionally Manage and lead a small internal service delivery team, providing guidance, structure, and accountability Ensure all ICT services are delivered in line with agreed SLAs, KPIs, and contractual commitments Monitor service performance and drive continuous service improvement initiatives whilst coordinating with internal technical teams and third-party service providers Oversee incident, problem, and change management processes Conduct regular service review meetings and present clear performance reporting to clients Identify service risks, gaps, and improvement opportunities before they impact clients Support onboarding of new clients and transition of new services into operational support Champion a customer-first culture within the service delivery team Minimum Requirements Diploma or Degree in Information Technology, Information Systems, or a related field 36 years experience in ICT Service Delivery, Service Management, or Technical Account Management Proven experience managing client relationships and service expectations Experience leading or coordinating a small internal team Solid understanding of IT service management principles (ITIL preferred) Strong technical grounding across ICT infrastructure, cloud, or managed services Excellent communication, organisational, and stakeholder management skills Key Competencies Strong customer-centric mindset with a focus on experience and outcomes Organised, structured, and detail orientated and organised and methodical Ability to lead, motivate, and develop a small team Calm under pressure with a solutions-driven approach Strong analytical and reporting capabilities High levels of accountability and professionalism ITIL certification – advantageous Experience in managed services or enterprise ICT environments – advantageous Exposure to service transition, CX improvement initiatives, or continual service improvement frameworks – advantageous

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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