Job Description
About the Role
As a Software Support Consultant at Network Finance, you will be responsible for providing top-notch support to our clients, building strong relationships with them, and ensuring that our products are running smoothly. You will work closely with our development team to identify and resolve customer queries, provide accurate feedback, and ensure timely reporting.
Key Responsibilities
- Provide software & hardware support on all our products.
- Build solid business relationships with our clients.
- Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers and the development team.
- Ensure the proper recording and closure of all issues.
- Complete onsite networking fault prevention, as well as resolved onsite challenges.
- Prepare accurate and timely reports.
Requirements
- 2 years’ experience in the time & attendance/access control field would be ideal.
- Must have at least 2 years telephonic, call centre and field support experience.
- A+, N+ certification and networking experience.
- Excellent written and verbal communication skills.
- Valid driver’s license.
Qualifications
No specific qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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