Johannesburg: Store Manager posted by Employment Solutions

About the Role

As a Store Manager at Employment Solutions in Johannesburg, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring seamless store operations. You will lead a small team of sales assistants, manage inventory and stock levels, and maintain high visual merchandising standards. Your primary goal is to achieve and exceed monthly targets while upholding the company’s service standards.

Key Responsibilities

• Deliver an exceptional, personalized customer experience that reflects the premium positioning of the company’s brand
• Greet, engage and advise customers with confidence and deep product knowledge across all tableware, gift and lifestyle categories
• Build and maintain meaningful relationships with regular customers, driving loyalty and repeat visits
• Actively drive sales to achieve and exceed monthly targets through walk-ins, loyalty programs, e-commerce and corporate clients.
• Handle customer queries, complaints and returns professionally and in compliance with the Consumer Protection Act
• Ensure all staff consistently deliver the company’s service standard
• Manage all day-to-day store operations including opening and closing procedures, till float management and daily cash-up
• Ensure the store is open and trading during all minimum shopping centre hours as required by the lease agreement
• Maintain accurate records and submit the monthly turnover report to the owner by the 7th of each month
• Oversee the ERP and point-of-sale system, processing sales, returns, exchanges and stock adjustments accurately
• Ensure the store is always clean, safe and presented to the highest standard
• Liaise with Shopping Centre Management on operational matters as required

Requirements

• Minimum 3 years retail experience, with at least 1 year in a Store Manager or Assistant Store Manager role
• Proven experience in premium, luxury or lifestyle retail; homeware, gifts, fashion, beauty or comparable sectors
• Demonstrated track record of driving sales, managing KPIs and achieving targets
• Strong inventory management experience; stock receiving, counts, ERP or POS systems
• Experience managing and developing a small retail team
• Excellent written and verbal communication skills in English
• Sound numerical literacy; comfortable with daily cash-up, margin calculations and reporting
• Matric / Grade 12 certificate as a minimum qualification

Qualifications

No formal qualifications are required for this role.

Salary & Benefits

Salary details will be discussed during the interview process.