Job Description
About the Role
The Senior Reservations Agent’s purpose at The Royal Portfolio is to facilitate our guests’ complete experience by ensuring that they reflect the warm and welcoming atmosphere guests can expect from our group of properties. Our Reservations Agents maximise room revenue and occupancy levels, whilst still achieving exceptional levels of customer satisfaction, by effectively assisting agents and guests, whilst upholding the purpose of The Royal Portfolio, which is “To give our guests a complete experience and a perfect stay.”
Key Responsibilities
- Provide accurate and timeous information to Retail, Wholesale and OTA trade as well as SA Resident and Royal Members Club (RMC) guests, with regards to all queries about The Royal Portfolio properties.
- Offer advice based on your expertise about the properties as well as additional activities our properties offer or guided experiences with 3rd party suppliers – it’s not just about the room it’s the full experience.
- Manage The Royal Portfolio inventory effectively as well as maintain the relationships with both Trade and Guests in order to maximise sales and revenue from all channels.
- Liaise and communicate with internal stakeholders effectively
- Maintain a workable office environment, by ensuring that all information is retrievable by all office staff
Requirements
At least 8 years’ experience in a Reservations, Front Office, Guest Liaison or Concierge role in a luxury hotel, lodge or head office environment
Tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing) is an advantage
Systems experience:
- PMS System – Opera
- OTA Systems – Apply Below
- Channel Manager – SynXis
- Online Credit Card systems – Paygate
- Microsoft programmes (Outlook, Excel, Onedrive)
Passion for the Hospitality & Service Industry
Good understanding of luxury brands and/or boutique hotels
Exceptional written and verbal communication in English
Exceptional organisational skills with high attention to detail
Ability to multi-task and work in a fast-paced environment
Positive attitude and highly responsive
Highly self-motivated and ability to take initiative
Ability to complete tasks timeously and accurately
Qualifications
No qualifications mentioned.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Western Cape
In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.
When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.
Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.
These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.
Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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