Job Description
We are seeking a skilled Support Engineer and Tester to provide front-line support for Impression Software, managing user incidents, service desk operations, and reporting. The role includes investigating and resolving technical issues, optimizing support processes, assisting with testing and bug fixes, managing training and documentation, and coordinating scheduled maintenanceall while promoting a customer-centric culture.
What you’ll do:
- Providing front-line primary technical support to end users on various technical issues and incidents relating to Impression Software.
- Service Desk management including
- logging and processing support tickets
- liaising with users and customer first line support to determine and investigate incidents
- Resolution of support incident tickets in a timely manner.
- SLA and incident report management
- Performing first line technical investigation into incidents logged before the incident is passed onto the developer team for more in depth investigation.
- Service desk optimisation
- Support process optimisation
- Customer and Support reporting definition and management
- Testing, regression testing and customer testing support for bug fixes, enhancements, customisations and new features
- Training and support documentation management
- Training sessions
- Driving compliance
- Planning and communicating scheduled maintenance upgrades
- Promote a culture of customer centricity
Your Expertise:
- Jira Service Management experience
Qualifications:
- Bachelor’s Degree in Computer Science or Information Systems
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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