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Johannesburg: Technical Manager

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Job Description

About the Role

The Technical Manager will be responsible for managing a team of installers, technical division staff, and coordinating installations and service calls. The ideal candidate will have strong technical experience and be tech-savvy, with a passion for delivering excellent customer service.

Key Responsibilities

  • Manage Team of Installers and Technical Division (Helpdesk Technicians and Field Technicians)
  • Scheduling and Coordination of Installations and Service calls via the Scheduling Board with the Technical Coordinator
  • Admin to Client Folders maintaining the service history so that all actions on a site are available in the folder
  • Manage Engine
  • Maintain the Service Call Manager, keeping it up-to-date with regards to Contact Details
  • Technical Management of Activities, including demands for solutions to problems and coordination of solutions arriving on site
  • Track bugs and report issues to Development and Quality Assurance
  • Liaise with Development and Quality Assurance on issues affecting sites
  • Oversee Stock management to prevent stock shortages and ensure timely delivery
  • Maintain Internal Test benches and setup with the latest software and early versions available for testing
  • Stay in communication with Clients, understanding their problems and working towards amicable solutions

Requirements

  • Matric
  • Any Technical Related Qualification
  • 5 years of technical experience (industry experience is an added advantage)

Qualifications

  • None mentioned

Salary & Benefits

  • No information available

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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