Johannesburg: Technical Manager

The Technical Manager (“TM”) is responsible to develop, in collaboration with the directors and General Manager, and implement the companys policy on quality, technical requirements and installation guidelines. The TM will also be responsible to lead, train and manage the project coordinators. Knowledge: Business Industry Knowledge Business acumen IT systems (Software and Hardware) Financially literate Company product knowledge Technical knowledge Skills & Attributes: Interpersonal Staff management Problem Solving ability Communication Analytical Innovative Customer Focus Confidentiality Influence Assertive Planning & Organisation Tenacity Team Player Roles and responsibilities: Technical department goals and strategy Develop methodologies, policies and procedures to improve the technical aspect of projects, leading to value add to the client and cost savings and efficiencies to the company. Develop strategies and policies regarding the appointment, development and retention of installation crews. Staff management Plan resources required to execute the tasks of the technical department. Recruit, monitor, develop, motivate, retain and discipline technical and draughting staff members. Provide assistance, guidance and training to subordinates by leading and advising the staff members of the technical department. Regularly join technical staff members on trips to customers, monitor and mentor them and provide assistance to them where required. Assess incentive and commission structures regularly to ensure staff members remain motivated through financial incentives. Sub-contractor management Appoint, monitor, guide and assist sub-contractors involved in the installation of the equipment. Ensure sub-contractors are legally appointed and that contractual arrangements are in place. Develop and implement policies and procedures to ensure sub-contractors install the equipment according to the companys standards and requirements. Liaise with installers on various matters and prepare payment schedules as and when required. Perform and manage regular site inspections to ensure sub-contractors complies to the companys requirements and ensure workmanship quality. Design Instruct, review and approve technical drawings and designs as and when required. Provide guidance to companys management on structural concepts. Market development and maintenance Promote the product- and service offering of the company. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Resolve escalated customer issues and customer complaints regarding technical aspects. Continuously assess the technical methods of the company and investigate innovative and improved methods of installation, part design and technical matters. Obtain and submit market/industry information and – intelligence to the company on a continuous basis. Financial management Review quotes provided to customers for accuracy and completeness and ensure sufficient provision are made to install the equipment according to company standards. Monitor actual expenditure against planned installation cost. Investigate over spent and implement procedures to avoid future additional expenditure. Assist with the preparation of budgets, monitor and measure costs against budgets and implement cost saving initiatives in the technical department. Administration and reporting Keep and maintain all records and documents related to the Business. Provide all reports in the format prescribed as requested from time to time by the company. Health and safety Comply with the health and safety laws, regulations, standards and procedures of the Company and customers. Promote the health and safety objectives of the Company throughout the execution of your duties. Monitor and facilitate the SHE compliance of all contractors. Liaise with companys SHE consultant on issues and development of the companys and contractors SHE systems General Assist with any task reasonably allocated to you by the Company. Compliance to all Company Policies and Procedures Maintain good work ethics and complete tasks accurately, neatly and according to the Company standards. Protect the intellectual property of the Company by not divulging information about the Companys products, pricing, financial models, designs or any other information pertaining to the Company, not available to the general public. Use Company property with care and make suggestions/proposals that may lead to cost savings for the benefit of the Company.