Johannesburg: Technical Support Analyst

What Youll Be Doing: Deliver first- and second-line support for in-house developed applications and core infrastructure Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts) Perform day-to-day server support and maintenance Log and resolve service requests through a structured ticketing system Provide clear, helpful technical support via Teams or telephone Explain complex technical issues in a user-friendly manner Meet agreed Service Level Agreements (SLAs) requirements for incident resolution Work closely with internal technical teams to escalate and resolve complex issues Maintain documentation and contribute to internal knowledge sharing What Youll Bring: 2 years experience in an IT support or technical operations role Proficiency in Microsoft Azure services and Windows Server environments Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls Troubleshooting skills for connectivity and infrastructure issues Basic PowerShell scripting experience for automation and diagnostics Familiarity with ticketing systems (e.g., Jira) Excellent communication and customer service skills Ability to juggle multiple support requests while staying organized Experience working in a small, Agile IT team environment Exposure to monitoring or remote support tools Dont miss out on this opportunity and apply today.