| Date | 2024-06-08 |
|---|---|
| Job Title | Technical Support Consultant |
| Employer | TalentCru More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg. The primary purpose of this role is to function as a 1st level Support Consultant in the Support Services Hub within the Technical Services Department resolving technical issues relating to the companys products/services. Matric/National Senior Certificate 3 to 5 years technical experience in the relevant field Linux experience qualification N+/A+ certification Experience in a contact-center based environment. Linux experience Payment industry knowledge Computer Literacy MS Office suite good verbal and written communication skills Relationship building Analytical Thinking Problem Solving and Troubleshooting Ability to collaborate effectively in a team. Responsible for supporting all products on the monitoring platforms and maintenance of accurate data on all monitoring platforms. Monitor SLAs and follow up on calls to ensure meeting of SLAs. Assign and close calls correctly after technicians site visit. Configuration of products for specific solutions within SLAs. Assist with sim linking to correct terminals ensuring terminals are active and provisioned. Update configurations for estates and distribute updated documents Respond to and action requests from business partners Manage and respond to escalations within SLAs. CRM call logging and follow through with support processes Engagement with 2 nd level support when required and follow through until completion. Escalation to 3 rd parties as required (e.g. mobile networks, integrated solution suppliers and coverage) Provide technical and problem-solving training on the businesss products/solutions to internal and external support teams Answer customer calls and perform troubleshooting to ensure client site stays functional (diagnose root case, identify solutions and resolve) Log calls to field technician where required. Achieve call answer log, answer rate targets and solve rations. Facilitate ad-hoc project requests outbound calls and database updates. Knowledge and support of all business and partner products and solutions Backup to 2 nd line Support team in case of resource shortage
Technical Support Consultant position available in Gauteng, Johannesburg. This job position was posted by TalentCru. The job has been posted as a premium ad on 2024-06-08 at 14:11:09 in the It Computer category
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