Johannesburg: VIP Customer Experience Manager – JHB

March 22, 2026 Jobs in Central Johannesburg

Job Description

ENVIRONMENT: Our client is seeking an experienced and highly professional VIP Customer Experience Manager to lead their premium guest engagement strategy within their casino environment. This is a key leadership role responsible for delivering a world-class, personalised experience to high-value players, while driving customer acquisition, retention, and revenue growth. The successful candidate will combine relationship management expertise, commercial insight, and operational leadership to elevate their VIP offering and ensure an exceptional, discreet, and memorable experience for their most valued guests. DUTIES: Develop and execute a VIP customer experience strategy focused on acquisition, retention, and revenue optimisation Build, manage, and continuously enhance the VIP player database and segmentation strategy Drive loyalty initiatives and value propositions to maintain a competitive and premium offering Lead, mentor, and manage the VIP Hosts and Guest Relations team, ensuring exceptional service delivery Collaborate with Gaming, Marketing, Hotel, and Food & Beverage teams to deliver a seamless, integrated guest experience Maintain strong, professional relationships with high-net-worth individuals and premium clientele Oversee VIP budgets, reinvestment strategies, and profitability metrics Monitor and report on VIP performance, including revenue, ROI, and player activity Ensure full compliance with gaming regulations, company policies, and brand standards Oversee VIP guest arrivals and ensure personalised hosting experiences Manage host allocations, player portfolios, and operational planning, including leave coverage Work closely with the promotions team to align VIP engagement with campaigns and events REQUIREMENTS: Minimum 6–8 years’ experience in casino operations, VIP services, or high-end customer relationship management At least 5 years’ experience in a leadership or managerial role Strong understanding of casino operations, player value management, and loyalty programmes Proven experience engaging with high-net-worth individuals and premium clients Excellent interpersonal, communication, and relationship-building skills Strong organisational and reporting capabilities with attention to detail Ability to work in a fast-paced, high-pressure environment Willingness to travel and work extended hours, including evenings, weekends and public holidays Comfortable working in a smoking environment Will be required to obtain a Gaming Licence Qualifications Matric Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field

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How to Apply

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About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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