Kathu: Manager and guide small camp high end posted by CFS Recruitment

Job Title: Manager and guide small camp high end

Location:

Located in Northern Cape, Kgalagadi District.

Job Type:

This is a permanent position, and the expectation is to work full-time hours and potential overtime

Primary Industry:

Travel, Leisure, Tourism, and Hospitality

Secondary Industry:

Travel, Leisure, Tourism, and Hospitality, luxury

Job Duties:

• Manage and oversee the operations of a small high-end camp in Northern Cape.
• Provide guidance and leadership to the camp staff to ensure exceptional guest experiences.
• Ensure the camp facilities are well-maintained and meet high-quality standards.
• Develop and implement strategies to attract and retain guests.
• Manage budget, expenses, and financial aspects of the camp.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Conduct Game drives and walks, assist with small maintenance issues report large issues.

Required Qualifications:

• Proven experience in a managerial role within the hospitality industry.
• Strong leadership and communication skills.
• Excellent organisational and problem-solving abilities.
• Standard guiding qualifications, FGASA level 2-3 and trails. 

Education:

A relevant degree or equivalent qualification in Hospitality Management Guiding Qualifications

Experience:

Minimum of 5 years of experience in a managerial position in the hospitality industry as well as guiding experince in Big 5 areas.

Knowledge and Skills:

• Thorough understanding of camp management principles and practises.
• Proficiency in financial management and budgeting.
• Excellent customer service and interpersonal skills.
• Lead guided experince to the guests needs. Guest experience comes first, to tailor make the experience.

Preferred Qualifications:

• Additional certifications in Hospitality Management or related fields.
• Experience working in luxury or high-end hospitality establishments.

Working Conditions:

This role involves working in a remote camp setting in Northern Cape, requiring flexibility in working hours and the ability to adapt to varying guest demands and preferences.