Minimum requirements: Requirements: – Bilingual proficiency in English and Afrikaans. – Customer service and Sales excellence on various platforms. Qualifications and Experience – At least 23 years of experience in customer service, client relationship management, or digital engagement. – Strong written and verbal communication skills. – Experience managing online client interactions and communication platforms. – Proven ability to build rapport and maintain positive relationships with clients. – Sales or target-driven background beneficial. – Proficiency with CRM systems and digital communication tools. Consultant: Angie Botes – Dante Personnel Greenstone

QUALIFICATION AND EXPERIENCE 23 years of experience in customer service, client engagement, or relationship management. Excellent verbal and written communication skills. Comfortable managing online client interactions across multiple communication tools and platforms. Demonstrated ability to establish rapport and maintain positive client relationships. A background in sales or meeting performance targets is advantageous. Familiarity with CRM software and digital communication tools CORE COMPENTENCIES High standards of customer service Strong interpersonal and communication skills Proficiency in using digital communication platforms Process-oriented approach to managing client workflows Commercial awareness and sales sensitivity Analytical thinking and reporting capability Empathy and effective problem-solving Professional conduct and ethical standards Fluency in both English and Afrikaans is beneficial Key Responsibilities Communicate with clients across various platforms to build strong, lasting relationships and enhance their overall experience. Carry out timely and structured follow-ups with clients at different stages to promote satisfaction and encourage retention. Collect and assess client feedback through regular check-ins to pinpoint areas for improvement and growth. Work closely with internal departments to resolve any client issues swiftly and professionally. Monitor engagement data and generate reports to support internal decision-making. Identify opportunities for up-selling, cross-selling, or obtaining referrals to drive client loyalty. Stay in touch with clients even after service completion to maintain satisfaction and encourage future engagement. Contribute to marketing and communication strategies using insights gathered through client interactions