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Kempton Park: Customer service / Call centre (Logistics)

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Job Description

About the Role

One of the prominent leaders in the logistics sector is seeking experienced, client-oriented and target-driven customer service/call centre staff with a great track record to join their team. As a Customer Service Call Centre Representative, you will be the first point of contact for clients, providing professional support and maintaining high service standards.

Key Responsibilities

  • Answer inbound calls, emails, and chat inquiries promptly and professionally.
  • Provide accurate information regarding shipments, delivery schedules, and logistics services.
  • Handle complaints and escalate complex issues to the appropriate department.
  • Track shipments and update customers on delivery status.
  • Liaise with warehouse, transport, and operations teams to resolve service issues.
  • Assist in scheduling pickups and deliveries.

Requirements

  • Strong communication (verbal and written).
  • Problem-solving and conflict resolution.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in MS Office and CRM software.
  • Knowledge of logistics processes (tracking, warehousing, transportation).

Qualifications

High school diploma or equivalent; logistics or business-related qualification preferred.

Salary & Benefits

[No salary details mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in Ekurhuleni

Transport, logistics, and warehouse positions are a common sight in Ekurhuleni, South Africa, with many industries relying on efficient supply chain management to operate effectively. Typically, these roles involve coordinating the movement of goods, managing inventory levels, and ensuring timely delivery to customers. As the demand for e-commerce continues to grow, so too does the need for skilled professionals in this field.

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Salaries for transport, logistics, and warehouse positions can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may start at around R30 000 – R50 000 per annum, while experienced professionals can earn upwards of R80 000 – R120 000 per year. However, it’s essential to note that actual salaries can differ significantly depending on individual circumstances.

Common skills required for these types of roles include a valid driver’s license, experience with warehouse management systems and inventory control software, strong problem-solving and communication skills, and the ability to work in a fast-paced environment. Additionally, many employers also require candidates to have a Grade 10 certificate or equivalent, as well as experience working in a logistics or supply chain environment.

Industry sectors commonly employing transport, logistics, and warehouse staff include the manufacturing sector, technology industry, financial services sector, and retail sector. These roles may involve coordinating the movement of raw materials, finished goods, or inventory to various locations, as well as ensuring that orders are fulfilled on time and in full.

Career development opportunities abound for those in this field. Typically, experienced professionals can move into supervisory or management roles, where they oversee teams and develop operational strategies. With additional training or education, individuals may also pursue careers in supply chain management, procurement, or logistics coordination. Furthermore, many employers offer on-the-job training and professional development programs to help staff build new skills and advance their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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