Knysna: Group Reservations Consultant posted by Career Custodians

February 14, 2026 Jobs in Garden Route

Career Custodians

Western Cape

Other Tourism/Hospitality

Job Description

About the Role

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity await.

Key Responsibilities

Handle group reservations, ensuring accurate entry of rooming lists and updates into the system.
Act as the primary point of contact for group clients, addressing inquiries, special requests, and modifications.
Collaborate with the Sales, Front Desk, and Revenue Management teams to maximize occupancy and revenue.
Monitor room block cut-off dates and follow up with clients to ensure proper utilization.
Prepare and distribute group resumes, rooming lists, and billing arrangements.
Ensure that all reservations comply with company policies and procedures.
Process payments, deposits, and credit authorizations as needed.
Assist in resolving guest issues related to group reservations in a timely and professional manner.
Maintain accurate records of all group bookings and prepare reports as required.
Stay up to date on hotel offerings, promotions, and policies to better serve clients.

Requirements

Bachelor’s degree in hospitality, Business, or a related field is a plus.
Previous experience in hotel reservations, sales, or front office operations preferred.
Familiarity with hotel property management systems (PMS) such as Opera, OnQ, or similar software is advantageous.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Detail-oriented with the ability to handle multiple priorities effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

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Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Salary information not mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

View Job South Africa: F&B Manager - Luxury Beach Resort posted by Zeebra Junction Specialist Recruitment

Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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