Kuruman: Key Account Manager -Sales – Kuruman posted by Sasso Consulting

About the Role

The Account Manager plays a pivotal role in ensuring business retention and growth by managing client relationships, achieving commercial and operational targets, and acting as the primary link between Manufacturer and clients. This position requires proactive issue resolution, effective communication, and exceptional performance to create ‘Raving Fans’.

Key Responsibilities

• Manage and expand relationships with assigned customer accounts, acting as the primary point of contact.
• Conduct regular site visits and client meetings to maintain strong relationships and resolve issues proactively.
• Ensure compliance with contractual service level agreements (SLAs).
• Monitor and report on account performance, identifying risks and opportunities.
• Collaborate with internal teams to ensure seamless service delivery.
• Drive growth by cross-selling solutions to existing clients and identifying new business opportunities.
• Compile and submit accurate month-end and quarterly client reports.
• Maintain a minimum of 80% client satisfaction rating on feedback surveys.

Requirements

• Matric or equivalent
• Bachelor’s Degree/Diploma in Electrical Engineering / Electronics / or related technical field
• 5 years’ experience in a technical account management or client-facing role within the mining or heavy industrial sector
• Proven ability to manage key accounts and deliver against SLAs
• Strong technical knowledge of electronic/electrical systems and equipment

Qualifications

• Valid driver’s licence

Salary & Benefits

Not specified