Job Description
About the Role
We are seeking a highly skilled and experienced Call Centre Administrator to join our team at West Coast Personnel in Langebaan. As a key member of our UK operations, you will be responsible for handling calls and customer interactions with professionalism and empathy, while providing administrative support to the team.
Key Responsibilities
- Handle calls and customer interactions with professionalism and empathy.
- Manage and update CRM systems accurately.
- Provide administrative support to the UK operations team.
- Multitask effectively in a fast-paced environment.
- Deliver excellent customer service and support.
Requirements
- Fluent in English (both written and spoken).
- Previous experience in a call centre or administrative environment.
- Strong multitasking and organisational skills.
- Experience with CRM systems beneficial.
- Positive attitude and willingness to go the extra mile.
Salary & Benefits
Competitive salary, as discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Office Automation Jobs in Western Cape
In the Western Cape region, office automation positions are in high demand across various industries, typically requiring a blend of technical and administrative skills. Generally, these roles involve automating and streamlining business processes to increase efficiency and productivity.
Typically, salaries for office automation professionals in the Western Cape range from approximately R200 000 to R500 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, it’s essential to note that actual salaries can vary significantly due to these varying factors. Additionally, bonuses, benefits, and other perks can also impact the overall remuneration package.
Common skills required for office automation roles include proficiency in software applications such as Microsoft Office, Google Suite, and industry-specific tools; strong analytical and problem-solving abilities; excellent communication and interpersonal skills; attention to detail and organisational skills; and experience with automation technologies such as workflows, macros, and scripts. Other essential skills may include data analysis, reporting, and business acumen.
Office automation professionals are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public administration. These roles often require adaptability and flexibility to work in different departments or teams, and to support various stakeholders across the organisation.
Career development opportunities for office automation professionals in the Western Cape are plentiful, with many organisations offering training and development programs to enhance technical skills and business acumen. Typically, career progression paths may include specialist roles such as process analyst, workflow manager, or automation consultant, or more senior positions like team leader or department head. Generally, experience, leadership potential, and a commitment to ongoing learning and professional development are key factors in advancing one’s career in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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