Nelspruit: Call Centre and Remote Support Manager posted by Aleon Pty Ltd
Posted on 2025-07-06 00:00:00
| Employer | Aleon Pty Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Mpumalanga / Nelspruit |
Job Summary
Job Description
Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.
This includes:
Team Leadership:
- Managing and leading a team of support agents, ensuring they are well-trained and motivated.
Performance Monitoring:
- Tracking key performance metrics, such as response times and resolution rates, to ensure efficient support delivery.
Quality Assurance:
- Implementing and maintaining quality standards for customer interactions to ensure a high level of service.
Workflow Optimization:
- Streamlining processes to improve efficiency and reduce customer wait times.
Training and Development:
- Providing ongoing training to support agents, keeping them updated on product knowledge and support techniques.
Technology Management:
- Overseeing the use of support tools and technologies to enhance productivity and customer satisfaction.
Customer Feedback Analysis:
- Analyzing customer feedback to identify areas for improvement and implementing strategies to enhance customer experience.
Escalation Management:
- Handling and resolving escalated issues, ensuring a timely and satisfactory resolution.
Resource Planning:
- Managing staffing levels to meet demand, including scheduling and optimizing workforce resources.
Reporting and Analytics:
- Generating reports on support performance and using data to make informed decisions for continuous improvement.
Communication:
- Facilitating effective communication within the team and with other departments to ensure a cohesive approach to customer support.
Remote Work Coordination:
- If applicable, ensuring effective coordination and communication in a remote support environment.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Nelspruit
More jobs in Mpumalanga
Browse Other IT/Computer Jobs
Browse Aleon Pty Ltd Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Nelspruit: Telesales and Client Liaison posted by Innovation Media
Were Hiring Telesales RepresentativeAre you a motivated, energetic, and vibrant individual who thrives on connecting with people? Join our growing team at...
View Job
Telesales and Client Liaison
Nelspruit: JUNIOR LITIGATION ATTORNEY (NELSPRUIT)
Requirements LLB degree Admission as an Attorney of the High Court of South Africa 35 years post-admission experience in general or civil litigation...
View Job
JUNIOR LITIGATION ATTORNEY (NELSPRUIT)
Nelspruit: Electrical Engineer
As part of a dynamic and growing team, the successful candidate will play a key role in delivering high-quality substation design projects. This is a...
View Job
Electrical Engineer
Nelspruit: Audit Manager
Lead the Future of Auditing as the Next Audit Manager Are you a seasoned Audit Manager ready to take your career to the next level? Join a prestigious and...
View Job
Audit Manager
Nelspruit: Horticultural Researcher
Minimum requirements BSc Agric with Horticulture as a major, plus Entomology or Plant Pathology PhD Agric completed or currently enrolled Knowledge and...
View Job
Horticultural Researcher
Nelspruit: Workshop Foreman
Minimum requirements Matric Certificate Minimum of 3 years in a supervisory or similar workshop role Fluent in both Afrikaans and English Perform...
View Job
Workshop Foreman
South Africa: Grower Services Manager- Nelspruit – AGRI / Food production posted by Top Talent Professional Services
The Grower Services Manager is responsible for sourcing and procurement of produce, as well as forecasting the volume of the crop expected with the support...
View Job
Grower Services Manager- Nelspruit – AGRI / Food production
South Africa: Management Accountant – Nelspruit posted by Top Talent Professional Services
Position Purpose Statement The Management Accountant will support the financial planning and analysis functions of the business by assisting with reporting,...
View Job
Management Accountant – Nelspruit
Nelspruit: SAICA Clerk
Minimum requirements Matric Must be studying towards or have completed a BCom Accounting degree or equivalent qualification that meets SAICA-accredited...
View Job
SAICA Clerk
Nelspruit: Intelligence Officer
Conduct thorough investigations into criminal activities and related incidents. Manage and develop relationships with informants, while overseeing...
View Job
Intelligence Officer
Nelspruit: FIBRE OPTIC QUALITY & PROJECT MANAGER (NELSPRUIT, MBOMBELA)
Requirements Minimum 4 years of hands-on experience with fibre optic installation, splicing, and testing. Proven track record in managing teams and projects...
View Job
FIBRE OPTIC QUALITY & PROJECT MANAGER (NELSPRUIT, MBOMBELA)
Nelspruit: Sales Cadet
What You Can Expect Full in-house training in vehicle sales processes Hands-on mentorship from experienced professionals Exposure to variety of automotive...
View Job
Sales Cadet
Nelspruit: Diesel Mechanic
Minimum requirements Experience With Scania Volvo Mercedes Iveco DAF Freightliner Nissan UD FAW Hino Generators Diagnostic assessments, fault...
View Job
Diesel Mechanic
Nelspruit: Senior E,C&I Engineer
Were currently seeking a Senior E,CI Engineer to join our growing engineering team. This is a key role offering the opportunity to work on complex and...
View Job
Senior E,C&I Engineer
Nelspruit: External Sales Representative
Minimum requirements Matric qualification 5 years of external sales experience Proven sales track record and ability to generate new business Strong...
View Job
External Sales Representative
Nelspruit: Kitchen Manager | Kruger National Park (Skukuza)
Job Title Kitchen Manager Location Skukuza, Kruger National Park Reports to General Manager GM Job Summary We are seeking a highly skilled and experienced...
View Job
Kitchen Manager | Kruger National Park (Skukuza)
Nelspruit: Receptionist/Admin posted by Zawit
Responsibilities- Greet clients, visitors, and staff with a friendly and professional demeanor- Answer and direct phone calls promptly and accurately-...
View Job
Receptionist/Admin
Nelspruit: GAMING TECHNICAL MANAGER (NELSPRUIT)
Requirements Matric NQF 4 plus a relevant electronics qualification NQF 6 Minimum of 3 years experience in a similar role Gambling establishment or casino...
View Job
GAMING TECHNICAL MANAGER (NELSPRUIT)
Nelspruit: Electrical design engineer
We are currently seeking an experienced Electrical Systems Distribution Design Engineer to join our growing engineering team. This role focuses on the...
View Job
Electrical design engineer
Nelspruit: Senior EC&I Engineer
Were currently seeking a Senior ECI Engineer to join our growing engineering team. This is a key role offering the opportunity to work on complex and...
View Job
Senior EC&I Engineer
Nelspruit: Electrical Engineer – Substations, Systems & Distribution
ð Key Responsibilities Design, plan, and oversee the installation and maintenance of electrical substations and distribution systems Perform system...
View Job
Electrical Engineer – Substations, Systems & Distribution
Nelspruit: LEARNING DEVELOPMENT PRACTITIONER (NELSPRUIT)
Requirements Matric NQF Level 4 ODETDP or equivalent training qualification HR diploma or degree also welcome Minimum 3 years experience in a similar...
View Job
LEARNING DEVELOPMENT PRACTITIONER (NELSPRUIT)
Nelspruit: GROCERY STORE MANAGER – MPUMALANGA
GROCERY STORE MANAGER 1x Burgersfort 1x Nelspruit area. Example Spar, Checkers, Shoprite, Pick n Pay etc. Salary negotiable dependent on experience and...
View Job
GROCERY STORE MANAGER – MPUMALANGA
Ermelo: Private Wealth Advisor | Witbank, Ermelo, Secunda, Nelspruit, North West
Purpose of the role To deliver exceptional experience and education to Private WealthRMBPB clients on basic wealth creation, accumulation and overall...
View Job
Private Wealth Advisor | Witbank, Ermelo, Secunda, Nelspruit, North West
Nelspruit: Boilermaker
Requirements Matric Grade 12 Boilermaker Trade Certificate 5 years POST trade experience Machine Experience Cat Bell John Deere Kobelco Machines, Duties,...
View Job
Boilermaker