Gauteng: Customer Experience Executive posted by Manpower Group

August 25, 2025 Jobs in Gauteng

Gauteng: Customer Experience Executive posted by Manpower Group

Posted on 2025-08-25 00:00:00

Employer	Manpower Group
Category	Other Sales/Marketing
Location	Gauteng / Gauteng

Job Summary

This is your chance to be the face of exceptional customer service in a digitally advanced automotive environment. You’ll ensure every customer interaction exceeds expectations while supporting seamless operations across our client’s innovative platforms.

What You’ll Be Doing

Delivery Excellence

Coordinate weekly delivery logistics and manage comprehensive delivery boards
Monitor and respond to customer communications across digital platforms
Conduct thorough vehicle quality inspections to maintain premium standards
Ensure no defective vehicles reach customers – maintaining the highest quality standards
Coordinate driver logistics for customer pickups and deliveries
Prepare vehicles for handover with meticulous attention to detail

Customer Handover Mastery

Provide warm, professional meet-and-greet services for all customers
Coordinate hospitality services to ensure customer comfort during visits
Manage trade-in vehicle evaluations and VIN verification processes
Complete comprehensive FICA and insurance administration
Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity
Execute thorough Customer Protection Act (CPA) compliance procedures
Handle all delivery documentation with precision and professionalism
Provide branded gifts and ensure customers receive all promised items

After-Sales Excellence

Conduct 24-hour follow-up calls to ensure customer satisfaction
Manage the comprehensive 21-day customer care process
Handle comeback management with solution-focused approaches
Coordinate rental vehicles when required (with management approval)
Oversee license and registration processes to completion
Ensure all promised deliverables reach customers (number plates, documentation, refunds)

Facility & Operations Support

Maintain showroom presentation to premium standards
Coordinate vehicle displays with perfect pricing alignment and branding
Manage car cleaning standards and quality control
Oversee security protocols for building and facility lock-up
Administer fuel management systems and driver coordination
Conduct weekly vehicle inspection quality checks

Vehicle Evaluations

Perform accurate vehicle assessments using industry-standard tools
Determine vehicle retention value through comprehensive inspections
Utilize pricing platforms to ensure competitive market positioning

What We’re Looking For

Essential Requirements:

Grade 12 qualification (non-negotiable)
Customer service certification or diploma
Minimum 2 years customer-facing experience
Leadership capabilities and team collaboration skills

Digital Proficiency:

Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
Automotive platform experience advantageous
CRM system familiarity preferred

View Job Pretoria: Marketing Specialist posted by Hire Resolve

Key Competencies:

Superior customer engagement – you genuinely care about creating exceptional experiences
Pressure management – maintain excellence even during busy periods
Transparency and integrity – honest communication builds lasting relationships
Administrative excellence – meticulous attention to detail in all processes
Process-driven mindset – you thrive with structured procedures and protocols
Deadline focused – able to prioritize workloads and meet critical timelines
Instruction execution – reliable follow-through on all directives
Team collaboration – supportive team player who elevates others

Please note only shortlisted candidates will be contacted

Click Go Apply to apply online!

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