Midrand: Dealer Support Consultant – Level 2 posted by Ison Xperiences

Date	2024-06-08
Job Title	Dealer Support Consultant – Level 2
Employer	Ison Xperiences More Information
Salary	0
Category	Administration Pa Secretary
Location	Gauteng / Midrand

Job Summary

OVERALL PURPOSE OF JOB You will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries. Main Responsibilities including but not limited to: FCR/Service level driven Settlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of finance agreement, e.g. term monthly premium or balloon payment Substitution of goods, Loading beneficiaries Actioning In an Out, assessing and reviewing contract before Actioning Processing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc. Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write Offs Investigate and allocate Bank Allocations/Recon, pay-outs, credit acceptance Process EOT interactions, contacting clients to advise on finance options Action SF Voice cases SKILLS AND EXPERIENCE Building Customer Loyalty and Trust Technical/Professional Minimum 1/2 years experience in Customer Service and/or Dealer related EDUCATION, QUALIFICATION Accounting, Banking, Finance beneficial Tertiary Qualification Grade 12/Matric with MS Office Credit Criminal Clear Excellent numeric, written and verbal skill
Dealer Support Consultant – Level 2 position available in Gauteng, Midrand. This job position was posted by Ison Xperiences. The job has been posted as a premium ad on 2024-06-08 at 14:00:00 in the Administration Pa Secretary category

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