Midrand: IT Support posted by LINKFIELDS INNOVATIONS (PTY) LTD
Posted on 2025-06-17 00:00:00
| Employer | LINKFIELDS INNOVATIONS (PTY) LTD |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Midrand |
Job Summary
We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.
Responsibilities and Duties
- Technical Support:
- Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
- System Administration:
- Assist in setting up and configuring new hardware and software.
- Monitor and maintain computer systems and networks.
- Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
- Documentation & Reporting:
- Maintain detailed logs of support requests and resolutions in a ticketing system.
- Create and update technical documentation, including user guides and FAQs.
- Preventative Maintenance:
- Perform routine system updates, backups, and patch management.
- Ensure compliance with IT security policies and standards.
- Collaboration & Training:
- Liaise with third-party vendors for hardware repairs and software issues.
- Provide basic IT training to staff and recommend best practices for system usage.
Desired Experience & Qualification
- Educational Background:
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Technical Skills:
- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with ITSM tools (e.g., ServiceNow, Jira).
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work both independently and collaboratively in a team environment.
- Preferred Qualifications
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
- Experience with cloud platforms like Microsoft Azure or AWS.
- Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).
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