Midrand: Junior Key Accounts Management consultant posted by LINKFIELDS INNOVATIONS (PTY) LTD
Posted on 2025-07-03 00:00:00
| Employer | LINKFIELDS INNOVATIONS (PTY) LTD |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Midrand |
Job Summary
We are seeking a proactive and detail-oriented Junior Key Accounts Management Consultant to support our key accounts in the IT and software applications industry. The role involves managing client relationships, ensuring service delivery in line with SLAs, and handling the administration of contracts and follow-ups. This is an excellent opportunity for individuals with a strong foundation in client services and a passion for delivering exceptional customer experiences
Responsibilities and Duties
- Key Account Liaising:
- Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
- Communicate regularly with clients to understand their needs, provide updates, and address queries.
- Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
- Service Delivery Administration:
- Ensure all services are delivered in alignment with the agreed Service Level Agreements (SLAs).
- Monitor project timelines and escalate delays or issues to the Senior Key Accounts Manager.
- Maintain detailed records of service delivery and client interactions.
- Contract Management:
- Assist in drafting, reviewing, and processing client contracts and agreements.
- Track contract renewals, amendments, and terminations, ensuring timely communication with clients.
- Ensure compliance with contractual obligations and organizational standards.
- Follow-ups and Issue Resolution:
- Conduct regular follow-ups with clients to confirm satisfaction and identify potential areas for improvement.
- Address and resolve client concerns promptly, escalating complex issues to senior management as needed.
- Provide status updates on outstanding issues or actions to internal stakeholders.
- Reporting and Documentation:
- Maintain accurate and up-to-date client records, including contracts, SLA documentation, and correspondence.
- Prepare reports on account performance, service delivery, and client satisfaction metrics.
- Assist in creating presentations or documents for client reviews and internal strategy sessions.
- Team Collaboration:
- Work closely with internal teams, including sales, operations, and delivery, to ensure seamless service delivery.
- Provide input on improving processes and workflows to enhance client experience.
Desired Experience & Qualification
- Education:
- Bachelors degree in Business Administration, Management, or a related field (preferred but not mandatory).
- 13 years of experience in key account management, service delivery, or client relationship management.
- Exposure to the IT or software applications industry is highly desirable.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Familiarity with SLA frameworks and service delivery processes.
- Basic understanding of contractual terms and conditions.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Midrand
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse LINKFIELDS INNOVATIONS (PTY) LTD Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Midrand: Sales posted by Auto Body Tools & Equipment
Selling panel beating and spray-painting workshop equipment. Mostly office-based work on the phone, but some site visits. Office is in a nature type...
View Job
Sales
Midrand: Admin Manager/PA – Huge future prospect posted by Auto Body Tools & Equipment
Midrand Office Administrator technical. Client liaison, quotes, costings, procurement. Big bonus system. Offices are in a lodge environment. Very creative...
View Job
Admin Manager/PA – Huge future prospect
Midrand: Nail Technician posted by SkinPhd Waterfall Corner
SkinPhD Waterfall is looking to hire a Qualified Nail technician that can perform all Nail services. Must be able to work in a multi-cultural environment,...
View Job
Nail Technician
Midrand: TRANSFORMER MAINTENANCE TECHNICIAN – DRC posted by Doncour Recruitment
URGENT VACANCYTRANSFORMER MAINTENANCE TECHNICIAN Tap Changer SpecialistDemocratic Republic of the Congo DRC Mine SitesAn engineering firm that offers...
View Job
TRANSFORMER MAINTENANCE TECHNICIAN – DRC
Midrand: COMPRESSOR MAINTENANCE TECHNICIAN – Work is in DRC posted by Doncour Recruitment
URGENT VACANCYCOMPRESSOR MAINTENANCE TECHNICIANDemocratic Republic of the Congo DRC Mine SitesOur client, a prominent engineering firm that offers...
View Job
COMPRESSOR MAINTENANCE TECHNICIAN – Work is in DRC
Midrand: IMPORT PERSONAL ASSISTANT – Urgently needed posted by oriental global logistics
Assist with sending release docs to shipping linesFollow up on stopped containersLiase with transporters Attend to queriesAnswering callsFollowing up with...
View Job
IMPORT PERSONAL ASSISTANT – Urgently needed
Midrand: ACCOUNTS ASSISTANT – Urgently needed posted by oriental global logistics
Get invoices from shipping linesreconcile invoices then send to management for payment Create invoices on ACS Get invoices from our agents.
View Job
ACCOUNTS ASSISTANT – Urgently needed
Midrand: Internal Sales administrator posted by Portamex
Internal Sales Administrator with a minimum of 2 years of experience in sales. required Strong administrative and organizational skillsexcellent customer...
View Job
Internal Sales administrator
Midrand: Head of Billing Administration – Urgent Hire posted by R.IT Services
We are looking for a confident, well-presented and motivated individual. The position plays a critical role in supporting day-to-day operations. The ideal...
View Job
Head of Billing Administration – Urgent Hire
Midrand: Junior safety officer posted by Occ
Junior safety officer required6 months projectStarting 26 May for 2 JuneMust be based in Midrand, Thembisa or surround areasWorking at heights a...
View Job
Junior safety officer
Midrand: Bookkeeper (JB5325) posted by Kontak Recruitment
Bookkeeper JB5325Midrand, Gauteng Compensation Range R25 - 30 000 CTC per month Category Finance Manage full bookkeeping functions up to trial balance for a...
View Job
Bookkeeper (JB5325)
Midrand: Sales Representative posted by Kontak Recruitment
Sales Representative Office Suppplies Stationary JB5326Midrand, Gauteng Compensation Offering a competitive basic salary plus commission and company...
View Job
Sales Representative
Midrand: Junior Web Developer – Midrand, JHB (Remote Position) posted by Intercon Recruitment
Junior Web Developer Midrand, JHB Remote PositionA dynamic company based in Midrand is seeking a skilled Junior Web Developer to join their team. The ideal...
View Job
Junior Web Developer – Midrand, JHB (Remote Position)
Midrand: Technical External Sales Representative posted by EZDown
Were looking for a Technical External Sales Representative to join our dynamic team and help grow our customer base across South Africa.About the RoleAs a...
View Job
Technical External Sales Representative
Midrand: Jnr Mechatronics Technician
Our client in the EngineeringAutomotive Industry is seeking a Junior Mechatronics Technician in Midrand. This will be a contract role. Requirements...
View Job
Jnr Mechatronics Technician
Midrand: Software Engineer (Automotive)
Duties Build good business relationships with customers related to service activities. Site safety implementation during projects and service work. Attend...
View Job
Software Engineer (Automotive)
Midrand: Junior Personal Assistant/ Executive Assistant
Key Responsibilities Assist management and organize calendars, schedule meetings, and appointments Screen and manage phone calls, emails, and other...
View Job
Junior Personal Assistant/ Executive Assistant
Midrand: Principal Enterprise Architect
Develop and evolve the enterprise architecture blueprint, frameworks and target-state architecture, ensuring alignment with long-term business objectives...
View Job
Principal Enterprise Architect
Midrand: Construction Manager posted by High Voltage Technology
We are looking for a skilled and experienced Construction Manager to join our team. The ideal candidate will be responsible for overseeing and managing...
View Job
Construction Manager
Midrand: Architectural Technologist posted by Business Recruitment Services
Were looking for a skilled Architectural Technologist with 510 years experience and advanced Revit proficiency. The role involves producing technical...
View Job
Architectural Technologist
Midrand: Business Development Manager and Account Manager
Responsibilities Identify and qualify new leads and business opportunities within target markets. Develop and execute strategic sales plans to achieve sales...
View Job
Business Development Manager and Account Manager
Midrand: Transport Refrigeration Technician
Our client is a trusted leader in mobile refrigeration solutions, servicing commercial transport fleets nationwide. From installation to repair, they ensure...
View Job
Transport Refrigeration Technician
Midrand: Sales Representative – Outdoor Department x2
Minimum requirements Matric required Minimum 1 year sales experience required Must be willing to work retail hours Must reside in or around Centurion Please...
View Job
Sales Representative – Outdoor Department x2
Midrand: Senior Warehouse Management Systems Consultant
Minimum requirements Matric Relevant qualification in Computer Science, Engineering or Finance will be beneficial 5-10 years experience working with...
View Job
Senior Warehouse Management Systems Consultant
Midrand: Conference and Exhibition Manager
Minimum Requirements Essential Matric. A minimum of 5 years of experience in events and operations. Previous people management experience. Possess...
View Job
Conference and Exhibition Manager