Midrand: Junior Key Accounts Management consultant posted by LINKFIELDS INNOVATIONS (PTY) LTD
Posted on 2025-04-30 00:00:00
| Employer | LINKFIELDS INNOVATIONS (PTY) LTD |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Midrand |
Job Summary
We are seeking a proactive and detail-oriented Junior Key Accounts Management Consultant to support our key accounts in the IT and software applications industry. The role involves managing client relationships, ensuring service delivery in line with SLAs, and handling the administration of contracts and follow-ups. This is an excellent opportunity for individuals with a strong foundation in client services and a passion for delivering exceptional customer experiences
Responsibilities and Duties
- Key Account Liaising:
- Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
- Communicate regularly with clients to understand their needs, provide updates, and address queries.
- Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
- Service Delivery Administration:
- Ensure all services are delivered in alignment with the agreed Service Level Agreements (SLAs).
- Monitor project timelines and escalate delays or issues to the Senior Key Accounts Manager.
- Maintain detailed records of service delivery and client interactions.
- Contract Management:
- Assist in drafting, reviewing, and processing client contracts and agreements.
- Track contract renewals, amendments, and terminations, ensuring timely communication with clients.
- Ensure compliance with contractual obligations and organizational standards.
- Follow-ups and Issue Resolution:
- Conduct regular follow-ups with clients to confirm satisfaction and identify potential areas for improvement.
- Address and resolve client concerns promptly, escalating complex issues to senior management as needed.
- Provide status updates on outstanding issues or actions to internal stakeholders.
- Reporting and Documentation:
- Maintain accurate and up-to-date client records, including contracts, SLA documentation, and correspondence.
- Prepare reports on account performance, service delivery, and client satisfaction metrics.
- Assist in creating presentations or documents for client reviews and internal strategy sessions.
- Team Collaboration:
- Work closely with internal teams, including sales, operations, and delivery, to ensure seamless service delivery.
- Provide input on improving processes and workflows to enhance client experience.
Desired Experience & Qualification
- Education:
- Bachelors degree in Business Administration, Management, or a related field (preferred but not mandatory).
- 13 years of experience in key account management, service delivery, or client relationship management.
- Exposure to the IT or software applications industry is highly desirable.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Familiarity with SLA frameworks and service delivery processes.
- Basic understanding of contractual terms and conditions.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Midrand
More jobs in Gauteng
Browse Other IT/Computer Jobs
Browse LINKFIELDS INNOVATIONS (PTY) LTD Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Midrand: Property Practitioner – Start immediately posted by ndaka property
We Are HiringProperty PractitionerSales agentRental AgentWe are looking for passionate individual to join our agencyJob requirementDrivers licenseOwn...
View Job
Property Practitioner – Start immediately
Midrand: Senior Internal Sales Administrator (JB5086) posted by Kontak Recruitment
Senior Internal Sales Administrator JB5086 Midrand, GautengR14 000 - R18 000 CTC per monthPermanentWe are looking for a detail-oriented and tech-savvy...
View Job
Senior Internal Sales Administrator (JB5086)
Midrand: Receptionist posted by Unique Cosmetology PTY LTD
The receptionist administrative assistant will act as the first point of contact for visitors and clients while efficiently managing a variety of...
View Job
Receptionist
Midrand: New & Used Vehicle Sales Executives posted by Intercon Recruitment
New Used Vehicle Sales Executives - MidrandDealership in Midrand is looking for an experienced New Used Vehicle Sales Executives, with previous Motor...
View Job
New & Used Vehicle Sales Executives
Midrand: Administration Position – Urgently needed posted by Greywoodgreen (Pty) Ltd
Attractive young lady wanted to fill the role of Administrator for leading vehicle dealership in Midrand. Must be computer literate with a good couple of...
View Job
Administration Position – Urgently needed
Midrand: Internal Sales Consultant posted by Kontak Recruitment
Internal Sales Consultant - Telecommunications JB5115Location Midrand, Johannesburg Salary R13K - R15K Commission Type PermanentA national wholesaler in...
View Job
Internal Sales Consultant
Midrand: Barber posted by SkinPhd Waterfall Corner
SkinPhD Waterfall Corner is looking to hire an experienced Barber to offer hair services to their male clients. Must have experience in barbering and mens...
View Job
Barber
Midrand: Technical Marketing Manager posted by ZestWorx
A manufacturer is looking for a Technical Marketing Manager. This person should have the desire to learn and understand technical aspects of a diverse...
View Job
Technical Marketing Manager
Midrand: Logistics Controller – Urgently needed – preferred newly graduates posted by OK Supply Chain Management (PTY) Ltd.
Job SummaryAs a Logistics Controller, you will be responsible for coordinating and tracking shipments, updating clients on shipment status, and ensuring...
View Job
Logistics Controller – Urgently needed – preferred newly graduates
Midrand: School Principal – Cambridge experiance (Urgent) posted by We do HR
Applications are invited to fill the position of a Principal. The successful applicant should possess the following skills and attributes. Responsibilities...
View Job
School Principal – Cambridge experiance (Urgent)
Midrand: OFFICE ADMINISTRATOR posted by Modern Hair Products & Services
Office Administrator Johannesburg MidrandWere hiring an Office Administrator to support smooth daily operations at our Johannesburg branch! If youre...
View Job
OFFICE ADMINISTRATOR
Midrand: ISP Sales Account Manager (JB5148) posted by Kontak Recruitment
ISP Sales Account Manager JB5148Midrand, GautengMarket Related Basic IncentivesPermanentA company recognized as a leading supplier of networking devices...
View Job
ISP Sales Account Manager (JB5148)
Midrand: English Teacher posted by Louis Language Training
Teaching English for age groups from 4 years and up. You will be required to work weekends as well. You should be familiar with the Cambridge Curriculum....
View Job
English Teacher
Midrand: Mechanic – Urgently Needed posted by HR GROUP
The main purpose of the position is co-ordinate, and participate in the repair and servicing of all makes and models of vehicles within the Companies fleet...
View Job
Mechanic – Urgently Needed
Midrand: Nail Technician posted by Unique Cosmetology PTY LTD
Unique Cosmetology is expanding their teams in look for a Nail Technician required to start as soon as position.Qualities we are looking for-Creative and...
View Job
Nail Technician
Midrand: Plant Hire Sales Rep posted by UMKH Group
UMKH Group is looking for an experienced Sales Representative to represent the company in the Plant Hire sector servicing the construction industry. we are...
View Job
Plant Hire Sales Rep
Midrand: Administrator – Technical environment posted by E Job Recruitment
Job Title Receptionist Equipment Logistics CoordinatorMidrandJob DescriptionWe are seeking a reliable and customer-focused Receptionist Equipment...
View Job
Administrator – Technical environment
Midrand: New & Used Vehicle Sales Executives posted by Intercon Recruitment
Dealership in Midrand is looking for an experienced New Used Vehicle Sales Executive with previous Motor Dealership Sales Experience.Salary Basic R9 500 -...
View Job
New & Used Vehicle Sales Executives
Midrand: Sales Rep posted by Phoenix Direct Cleaning Solutions
External Sales Rep Cleaning Equipment and SuppliesAbout Us We are a small business with agency to sell International and reliable brands of cleaning...
View Job
Sales Rep
Midrand: Senior Auditor – Urgently needed posted by Growth Management Consulting
Job Title Senior AuditorLocation MidrandJob Type ContractSalary 20000.00-25000.00SB Partners Chartered Accountants is urgently seeking a highly skilled and...
View Job
Senior Auditor – Urgently needed
Midrand: Technician posted by Matrix warehouse Kyalami
We are looking for a skilled IT Technician to join our team! The ideal candidate must have experience in PC and notebook repairs, along with strong...
View Job
Technician
Midrand: Driver – Logistics posted by E Job Recruitment
Position Driver Customer LiaisonLocation MidrandWorking Hours Monday to FridayJob DescriptionA company based in Midrand is looking for preferably a male...
View Job
Driver – Logistics
Midrand: Operations Manager – OHS posted by Protea Placements
Operations Manager Fire Detection Sprinkler SystemsMidrand, GautengR20 000 R25 000 Negotiable, Plus IncentivesAre you an experienced Operations Manager in...
View Job
Operations Manager – OHS
Midrand: CATIA Draughtsman
We are looking for a talented and detail-oriented CATIA Draughtsman to work in our aerospace engineering team. The successful candidate will be responsible...
View Job
CATIA Draughtsman
Midrand: Asset & Admin Control Manager
Required qualification and working knowledge Degree in FinanceAccounting required 3-5 years Fixed Asset experience Good IAS 16 knowledge Stock take...
View Job
Asset & Admin Control Manager