Midrand: Operational Consultant posted by Tower Group

Description:

To assist on a day to day basis with the Finance operational activities for Vodacom Payments.

A multi-skilled resource team who will be able to assist with the manual capturing of merchant data as and when required
The validation and correction of FICA/AML documentation loaded by sales agents using the Merchant Assisted On-Boarding App as well as merchants performing self on-boarding through the Merchant Online Application Journey (SMME Portal) to ensure that the documents presented meets the FICA/AML standards set
Day-to-day second level query management support as it pertains to:
o Changes in information already hosted on the core system
o Additional terminal requests
o Terminal deployment queries
o General value added services queries
o Integration liaison and site validations for e-Commerce deployments
o Liaison and support with suppliers who fall within the ambit of accountability
o Settlement /balancing queries as it pertains to merchants
Settlement / account balancing of vendor and agent accounts for value added services
Act as SMEs for projects that affects the areas of responsibility

Key performance indicators:
Accuracy and throughput of application processing
FICA / KYC verification and validation
Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
Assisting with the settlement and balancing as well as operational support of VAS vendors