Job Description
About the Role
The Senior Manager: Business & Technical Services role sits at the core of business and IT integration, ensuring that technical services, infrastructure, and support functions operate seamlessly to support business continuity and performance. The successful candidate will play a critical leadership role in aligning IT service delivery with business objectives, ensuring system reliability, and driving continuous improvement across service, infrastructure, and support environments.
Key Responsibilities
- Ensure high availability, performance, and reliability of IT systems and infrastructure
- Drive service excellence through effective IT service management and support structures
- Manage risk, compliance, and business continuity frameworks
- Lead technical teams and align service delivery with business needs
Requirements
- Education: Degree in Information Technology, Computer Science, Business Management, or a related field
- Experience: Minimum 8+ years experience in IT service management, technical operations, or business systems support
- Experience: Minimum 6 years experience in a senior leadership or management role
- Experience: Strong experience in IT service delivery frameworks and infrastructure management
- Experience: Proven experience managing SLAs, OLAs, and service performance environments
- Experience: Solid understanding of incident, problem, and root cause analysis processes
- Experience: Experience in risk management, business continuity, and disaster recovery planning
Qualifications
- ITIL certification
- PMP or equivalent project management certification
- COBIT certification
- ISO-related certifications
Salary & Benefits
A competitive total target compensation package is offered, aligned with the seniority and scale of the role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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