Duties: Welcome late-arriving guests and assist with check-ins and queries Be present and visible in guest areas and the front office throughout the night Ensure all hotel areas remain neat, secure, and guest-ready overnight Liaise with security and handle any irregularities with calm professionalism Audit daily financial transactions, reconcile accounts, and run end-of-day procedures (Opera PMS) Assist with wake-up calls, document handling, early check-outs, and breakfast pack coordination Communicate guest feedback and important overnight information to the day team Ensure all guest preferences and details are correctly captured in the system Support with guest gifting, complaints, or special requests as needed Be a calm, professional presence Requirements: Grade 12 Hospitality qualification preferred At least 2 years experience in a 45* hotel environment Familiar with Opera , Micros POS, Asana and Microsoft Office Fluent in English with excellent communication skills Strong attention to detail and good judgment under pressure Must be eligible to work in South Africa (valid work permit if not a citizen) Familiarity with Zululand and the surrounding areas is a plus

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