• Matric / Grade 12 (essential).
• Hospitality certificate, lodge training, or tourism qualification (advantageous).
• First aid certificate (advantageous, especially in game lodge environments).
• Valid driver’s license (an advantage for remote properties).

Experience

• 1–3 years experience in a lodge or hospitality environment.
• Experience in guest relations, front-of-house, or multi-department support roles.
• Safari lodge experience beneficial but not required.

Technical Skills

• Strong customer service and hosting abilities.
• Basic admin skills, including record-keeping and reporting.
• Knowledge of lodge operations and hospitality standards.
• Ability to multitask and adapt across departments.
• Familiarity with reservation systems (e.g., NightsBridge, Semper) is a plus.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to remain calm under pressure and handle unexpected challenges.
• Flexibility to assist in different areas as needed.
• Problem-solving skills and initiative.

Personal Attributes

• Friendly, approachable, and guest-focused.
• Energetic and willing to help wherever needed.
• Professional, reliable, and trustworthy.
• Well-presented with a positive, can-do attitude.
• Comfortable working in remote lodge environments.

• Minimum 2-3 years in luxury hospitality or lodge operations
• Experience in guest relations, concierge, or lodge management support
• Strong understanding of lodge operations and guest expectations

Skills & Competencies

• Excellent communication and interpersonal skills
• Organisational and problem-solving abilities
• Professional presentation and guest-focused approach