Job Description
About the Role
Our client, a premier hospitality and travel management company, is seeking a Reservations Team Lead to join their team. The ideal candidate will be passionate about guiding a high-performing team, driving seamless guest experiences, promoting revenue growth, and delivering exceptional attention to detail for a truly high-end guest journey.
Key Responsibilities
- Leading a small team within the Central Reservations Department
- Managing reservations via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
- Promoting sales, cross-selling, and upselling of various products within the portfolio
- Reservation status management and SOP implementation
- OTA (Online Travel Agency) management
- Team training and support
- Managing cancellations, modifications, and refund requests efficiently
- Maintaining compliance with all company policies and procedures
- Promoting attention to detail, fast email turnaround, and effective inbox management within the team
- Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts, and inventory management
- Preparing expected arrival reports and managing communication processes for lodge operations teams
- Handling daily correspondence and maintaining up-to-date files
- Ensuring systems are accurate and organized
Requirements
- Travel or Hospitality Qualification
- Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead
Qualifications
- Formal education/certifications: None mentioned
Salary & Benefits
- Competitive salary
- Provident Fund
- Medical Aid
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Johannesburg
The hospitality industry in Johannesburg is one of the largest and most competitive sectors in the city, with a high demand for skilled professionals to cater to the growing number of tourists and business travelers. Typically, job seekers in this field can expect to find opportunities across various establishments, from fine dining restaurants and hotels to event management companies and private estates. Generally, the industry is known for its fast-paced and dynamic environment, requiring staff to be adaptable and proactive.
Salaries for catering and hospitality roles in Johannesburg are generally broad, ranging from R30 000 to R80 000 per annum for entry-level positions, although this can vary widely depending on factors such as experience, company size, and industry sector. For example, staff working in high-end establishments or those with specialized skills, such as pastry chefs or sommeliers, may expect salaries at the higher end of this range. However, it’s essential to note that salaries can differ significantly within these broad ranges.
Common skills required for roles in the hospitality industry include excellent communication and interpersonal skills, attention to detail, and the ability to multitask under pressure. Typically, staff need to be knowledgeable about food, beverages, and wine, as well as have basic knowledge of culinary techniques. Other essential skills include problem-solving, time management, and a strong work ethic. In addition, many employers place a high value on staff with language skills, particularly English and Afrikaans, as these are commonly used in the industry.
The hospitality industry is diverse, with common sectors that employ catering and hospitality roles including financial services, technology, manufacturing, and tourism. These industries often require specialized knowledge and skills, such as event management or conference planning. For those looking to advance their careers, opportunities exist for career development through training programs, mentorship schemes, and promotion from within the organization.
Career progression in the hospitality industry can be challenging, but there are opportunities for advancement into senior roles, such as department heads or general managers. Experienced staff may also consider transitioning into related industries, such as sales or marketing.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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