Plettenberg Bay: 5* Hotel Restaurant Manager posted by Karen Tupper Recruitment

A 5* hotel is seeking an experienced Restaurant manager to effectively manage the day-to-day operations of all the F&B outlets and employees as well as ensure guest satisfaction. Supporting and aiding the Food and Beverage Manager in achieving the profitability of the F&B outlets. Minimum Experience and Qualification Required: Post Matric Hotel School qualification in Food and Beverage 2-3 years’ experience in a 5-star hotel restaurant or similar environment Computer literacy Good understanding of the Micros point of sale system Previous leadership role Excellent communication skills Excellent numeracy skills with and understanding of finance Good wine knowledge High level of English proficiency Ability to train and develop a team Must be motivated, enthusiastic, and energetic Understand the true ethos of hospitality – being warm, friendly and engaging with guests Must be a team player, with a positive attitude Must be able to work under pressure Own transport Reside in the surrounding area of Plettenberg Bay Key Performance Objectives: Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence, Develops specific goals and plans to prioritize, organize, and accomplish work tasks, Ensure that all sick leave, annual leave, family responsibility leave, and any other absenteeism is duly reported to HR on the prescribed forms Assists in the ordering of F&B supplies, cleaning supplies and uniforms Get to know and personally engage with regular guests Ensure guest satisfaction Monitor all guest complaints, actioning steps where necessary Food & Beverage Planning & Control Monthly stocktaking and ensure tight control over F&B security to avoid damage or theft.